Nextiva vs VidyoConnect

Side-by-side comparison of features, reviews, pricing and more

Nextiva

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Essential

$18.95

/user/mo

Professional

$22.95

/user/mo

Enterprise

$32.95

/user/mo

VidyoConnect

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Vidyo Team Plan

For up to 50 hosts / licenses

$20.99

Vidyo Enterprise Plan

From 51 to 250 hosts / licenses

$19.99

20M+ Downloads
5/5

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Nextiva reviews

Overall, our company has been extremely pleased with Nextiva. We have had very minimal issues (most attributed to internet woes on our end) and the cell phone integration and app work flawlessly. We are often out of office/town and being able to take calls for our customers with such clarity and function has been great! Customer service is very quick to address any issues and help get you up and running in no time. Everyone we've dealt with has always been extremely courteous and very professional. The quality of our calls is very crisp and clear and we are extremely pleased to be a Nextiva Customer!

- Chelsey W. Office Manager/Administrator

I like the great connectivity that Nextiva provides our team. When calls come in, they are immediately routed to the correct individuals. If there are network issues, the app warns us to move over to call forwarding. This is very helpful for our team to make sure our customers receive great service.

- Jake F. Director of Sales/Marketing; Project Manager

Mostly, I like that it works. I don't get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

- Gregg C. VP

VidyoConnect reviews

Simple intuitive interface, well thought features, Good Audio-Video Quality, Reliable communication, Excellent for Online classes, meetings and Lectures. It is its own class.

- Narinder K. Backend

Ease of use when making and receiving video calls

- Julian V. School Counselor

Nothing. It just annoys me. Helps me determine that people are not technical in nature.

- Mark W. Owner

Pros & cons

Nextiva

Pros
Overall our experience with Nextiva has been pretty good
Very good the addons make the entire service worth it, if you are big on video meetings and have not use the included Amazon Chime then you have never used the best
Phone service was reliable and call quality was good
Using Nextiva we have reduced are phone bill, increased control over our phone system and added the ability to use the phone app."

Cons
I spent days asking to fix things but each time more problem and more things did not work
We were running in circles with the problems
The phone system was with a lot of technical problems
Auto attendant not working, CRM not working, SMS not working
Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost
Forever ongoing contract auto-renewals without notifications to the client
We didn't even let users know they could login--it's that bad
The cost of their service just cannot compete with the rest of the market."

VidyoConnect

Pros
Overall, Vidyo has been a very solid software purchase for my office
It's reliable when we need it and it gets the job done
My overall experience with Vidyo was that it fit the needs for our organization at the time
VidyoConnect is a fantastic software that my company uses for numerous events across our organization including town hall meetings, team & company calls and virtual tradeshows with clients
The ease of scheduling Vidyo rooms as well as the video quality are top differentiators for the solution and give it a competitive advantage in the market."

Cons
Cannot text or leave messages to user while they are offline
No conference phone line alternative
No chat function included in basic package
It can just make it somewhat annoying on trying to login quickly if there's another update to install or if you need to re-enter credentials
But this is a very minor concern
This application does not have as many features as the other applications
No emoticons nor being able to change the background."

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