NinjaOne vs Ubeya

We have been using another RMM for two years without being able to handle some basic functions well. Then we tried Ninja. Ninja is easy to use, with a low learning curve and solves important problems smoothly. Excellent patch management and simple script creation. High availability of information in the Dojo user community. Excellent mobile application. Last but most important, unlimited technical support included, even for learning, even in our language. This is priceless.

- Stefano G.

NinjaOne already offers many useful settings out-of-the-box by default. As soon as a client or server has been deployed, you can enjoy the benefits directly. With other providers, you first have to configure in a complicated way how the software should behave.

- Lucas G.

The Teamviewer licensing bundled in saved us a fortune, and when the virus hit the world, all of our users were easily able to access their desktops from home machines, laptops, tablets... all without a lot of fuss and bother. The integrated Antivirus and remote automated patching was just icing on the cake. As a new edit, I would add that Teamviewer has created some stumbling blocks since this first review, but NinjaOne is still a great solution.

- Bill H.

We have saved money by having to the minute hours reported through the App. We have also improved upon ensuring staff coverage for our facility- Staff is able to communicate with each other or the Managers via the app if they are unable to fulfill their shift and thereafter find a replacement prior to the shift start. It's a great tool for any size business and a great value compared to the hardwire systems available on the market today.

- Jay G.

I searched for so many softwares that would do what I needed for my company. Majority of them were way overpriced. Ubeya was the closest software I could find to checking off majority of the boxes in my list. I have figured out ways to work around some of the things i needed in the app - primarily, I book multi day events without specific shift times, and wish their was an option to just book workers for multi days without needing to create a new shift per day. I love the customer support whenever I have a question. I love that the rate is included into the amount of workers used in a month. I love the chat/feed feature where you can send messages and ask questions to your workers - I just wish they could also respond with questions or answers directly on that feed if they have any. I would love a way to adjust the fields in the event to fields that work for me. You are able to do this in the worker profile to adjust fields, but not for the events. There are many fields in the event booking that I do not utilize and my workaround has been to just type in all my additional details in the notes section Overall, ubeya is meeting my needs for now. There is definitely room for improvement to make it the perfect staffing software, but for the price and budget in my small business, I'm looking for ways to using this for the first time this year. I've been very happy.

- Courtney O.

Their customer service is great. They are very responsive and always eager to help. The admin software has made our lives so much easier. The staff side just needs some tweaking and a more robust messaging feature needs to be rolled out.

- Brian P