Ontraport vs Intercom

Ontraport is an entrepreneurial unicorn - I'd been searching for years to find a service that could provide everything (contact management, autoresponders, landing pages, a membership site, forms, etc.) in one place. Ontraport does that beautifully! I'm a huge OntraPeeps fan. Their customer service is outstanding - their Live Chat is convenient and efficient anytime I run into a challenge in structuring something, and their online resource guides are thorough. If I need anything beyond that, they are always quick to escalate the issue for further research and action. Ontraport is also easy to use. Their drag-and-drop structure of building everything makes it accessible and understandable to "normal" folk as well as convenient for techies.

- Shannon L.

Seriously. Their chat support is phenomenal. They are so helpful and they don't stop chatting with me until they've helped me solve my problem. Simply the best customer support I've ever received and it delivers every time!

- Sterling J.

It's more than a CRM, Ontra actually runs your biz! I am truly impressed with all that's included in order to make this magick happen. Plus the customer service and support is top notch!! They're quick to respond & extremely helpful in getting you from stuck and overwhelm to relaxed and confident each time you are working on troubleshooting either how to use their software or with putting together everything Behind-the-Scenes for getting your biz up and running to all the tweaking along the way you need! I have yet to find another company who goes the extra mile to set you up to WIN like they do!! ✨️

- Bliss R.

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.