Side-by-side comparison of features, reviews, pricing and more
Category: Project Management Tool
Industries: Business, Marketing, Communication
Contact for a Quote
Category: Project Management Tool
Industries: Marketing, Productivity, Business
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Sir Richard Branson
Parallax integrates with the tools we already use for time tracking and sales and didn't force us to change how we operate our business.Alex R.
Parallax delivers business insights that empower digital services companies to forecast with confidence to improve profitability and employee engagement. Built by leaders in digital services, Parallax is the only professional service automation platform designed to support the unique needs of agencies and software firms - combining real-time data and operational best practices that ensure they are making the most of the solution.
The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application.Mark E.
With Userlane you get powerful, yet easy-to-use training solution. Guide and interact with your users directly in the software application, provide them with the information they need to accomplish their tasks quickly. With in-app guides you enable every employee to be fully operative and productive, while you improve routine operations, save time and training costs.
Overall, it's an improvement over Forecast (our previous tool), but performance and ease of use are somewhat prohibitive to rolling this out to the rest of the team for heavier adoption. Despite having so many users, only a few of the people on the team have been able to really use the tools effectively without intensive onboarding.
- Joseph W. Technology Director
The Parallax team is really nice, and I'm rooting for them! I think that in order to be more useful, we could use better communication around release notes (or some expectations about when/what type of communication we can expect). Sometimes I crack it open and there are new features that I find myself needing to learn on the fly. Cool to have new features (and mostly I really can figure them out) but some closing of those loops would be helpful.
- Vanessa S. Head of Client Strategy
I can already see the benefits of adding the Parallax system to our team. It will be very impactful for quick reporting and real-time data. The ramp-up to get the data in was really rough and my expectation was there would be a dedicated team on the Parallax side to help make the ramp-up easier. There was high-level guidance provided but not many proactive "best practices" based on AG's contracts until I brought them to meetings. Have a more standard approach to evaluating company's contracts and how you can easily add them to Parallax would help go-forward
- Robert R. Sr. Manager
This software is useful as it lets us reach all of our customers with custom announcements and allows us to create guides that are useful for our users and help new users understand our platform.
- Daniel M. Support Team Lead
Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like.
- Anton A. Support
Scalability has also been a challenge for us, when you have lots of guides on Userlane it starts to get quite difficult to manage these, especially when you have multiple language versions.
- Anthea K. Product Manager
|Great team to work with, strong future for the software|
|We didn't want to sacrifice user satisfaction for the new functionality|
|The Parallax team has been enthusiastic and helpful|
|Parallax has helped us break away from spreadsheet -based talent planning|
|It's more stable and reliable than our prior approach and promises to support us well as we grow|
|The team is amazing, the software is amazing, I literally can't recommend this enough|
|This is head and shoulders about its competition."|
|The URLs don't capture the state of the interface you're looking at (different insight views, date ranges, etc.), making them useless to bookmark and copy/paste to other people|
|This is made more complicated because URLs can't be bookmarked or copy/pasted to coworkers|
|The URLs change periodically, which makes them useless to bookmark|
|Often defaults to views based on quarter and I have to repeat efforts to set my filters|
|When the team and project sizes get larger, this becomes a problem|
|There are so many things & options, all in not so obvious locations|
|Graphs & tables do not have consistent colors across the board and it is hard to locate a key for what everything means."|
|Once you got the basics down you can dive in even further and we are looking forward to implementing the super pro functionalities that Userlane offers|
|It's fun working with the product AND their team|
|At least at the start, we had a really responsive and helpful Customer Success person|
|Their team has also done a good job reaching out to us for feedback|
|Big shout out to [SENSITIVE CONTENT] in particular who was so helpful."|
|But in that specific case, every position was basically bad|
|We had to schedule a call with support to solve the problem|
|We don't have a huge number of users, and it's difficult to filter out internal users, which makes interpreting the usage analytics rather difficult|
|The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue|
|In rare cases the editor stops working while you are in the middle of creating a guide, which can be frustrating."|
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