Phone.com vs Twilio

Side-by-side comparison of features, reviews, pricing and more

Phone.com

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

Basic Users

$11.99

/mo/user

Plus Users

$15.99

/mo/user

Pro Users

$23.99

/mo/user

Twilio

Category: Communicationg Tool
Industries: Communication, Busines

Pricing

Starting at $14.95/month for up to 40k emails. Up to 100 emails per day for free.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Phone.com reviews

the platform is easy and smooth to use. difficult to set up if you dont know about tech. very usefull for process management and communication between all levels of the team

- Anthony V. owner

Phone.com has an admin portal that allows you to set up voice mail, multiple lines, etc. Through the admin portal, you are also able to send and receive faxes. It's an excellent service, and we are so happy to have found it.

- Kimberly M. Accounts Payable and HR Assistant

Used Phone.com service for 2 months and it never worked. The quality was so poor I had to leave.

- John H. Owner

Twilio reviews

It has everything and that makes my job easier. I can attend the customer through chats or through calls, I can know how many calls are on hold and its database allows me to call back if a customer could not be attended at the right time. Overall all of its features are useful.

- Ariel L. Senior Associate Recruiter

I really like the simplicity on getting up and running, and how easy it's to maintain.

- Dave K. CEO

What we like the most about Twilio is the easy connection with other Apps and the ease of receiving calls; it is not something tedious or that you have to configure it in a dull or arduous way; it is effortless.

- Johan M. Product Manager

Pros & cons

Phone.com

Pros
Overall, a great phone system
Just began using it and very happy
I like that it's scalable as my business grows and I can put a high-quality Polycom SIP phone right in my home office
The Android app is also useful if I want to make calls from that number remotely
We don't worry about it day-to-day, it just works
We use it with Ring Central for our business phones
I like that there was a wide range of call routing options."

Cons
Absolutely NEVER would have chosen Phone.com had we known the hassle this was going to be
No one in their right mind would rationally choose phone.com
Customer support simply doesn't seem to care a single bit about the massive inconvenience to our business that this porting delay has caused our business
This business is a scam
They make it impossible to cancel your account
If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop."

Twilio

Pros
I like that you can search for a certain number that you'd like ideally (or even just part of it, ie
the last 4 digits) and it's great to be able to create sub-accounts
Even better yet, they give amazing tutorials on how to use it step-by-step
I highly recommend Twilio
Generally speaking very happy we haven't had any significant issues with twilio and it's allowed us to accomplish our texting needs seamlessly in Salesforce
I would like to say that overall I love the Twilio product that I am using."

Cons
It can be difficult to find your way around the website
Even with documentation, setting up functions can be confusing
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is
It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too
My overall experience has been really bad - primarily because there is no way to talk with a human."

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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