podio vs Freshdesk

Side-by-side comparison of features, reviews, pricing and more

podio

Category: Task Management tools
Industries: Education, Communication, Business/Productivity

Pricing

Basic

$7.20

1 User Licenses Per Month

Plus

$11.20

1 User Licenses Per Month

Premium

$19.20

1 User Licenses Per Month

Freshdesk

Category: Task Management tools
Industries: IT, Business/Productivity

Pricing

Growth

$15/ agent / month billed annually

Pro

$49/ agent / month billed annually

Enterprise

$69/ agent / month billed annually

Growth

$29/ agent / month billed annually

Pro

$59/agent/month, billed annually

Enterprise

$99per user/month,billed annually

20M+ Downloads
5/5

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podio reviews

Podio's structure and high flexibility allow you to map your physical/digital real-life processes to records in a database and then easily create automations and actions that optimize outcomes. Podio Workflow Automation is a powerful no-code/low-code tool that resolves the usual tension of not having enough developer resources to get the system to do what need it to do.

- Santiago Gonzalez G. Marketing Lead

The tasks function is my favorite. My job requires that I provide a high level of communication and follow up with our clients. There's no way I can remember everything, so I create tasks to remember to follow up by a certain day or time. It's saved me countless times when I would have dropped the ball.

- Katie E. Customer Service Manager

Honestly, out of all the CRM programs that I have ever used in a workspace, this one has to be my favorite. I personally do not customize it to our company's needs for efficacy, however, we have an amazing team member who assists with this. Months after months, there is always a new idea we have to make it more user-friendly for our team. It's very customizable, and the more we tweak it, the more we like it. I can't wait to see how the program is, once we have all our changes made for our usage.

- Dakota N. Pet Travel Coordinator

Freshdesk reviews

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

Pros & cons

podio

Pros
Podio is the great customizable software
The best thing about the Podio software is that we can track all of our important tasks and multiple projects at a one time and it is the only possible through the Podio software
We can easily collaborate with our team members and colleagues in a more efficient way
I can always use this efficient software for better manage my personal projects.Podio is one

Cons
The disadvantage of this software is that for the new users that they faced a lot of problem about the sharing of the multiple projects with our colleagues and team members at a one time
Hence, sharing of projects is so difficult for the beginners and users
This software lack a lot of features which is very essential for the new users
Podio software is not so easy to use
For the beginners, it is a little challenges for us to create a tasks and better manage our projects
It is so difficult in learning to use many of the features in a properly manner
But otherwise it is very simple for us to create a tasks to the specific projects.

Freshdesk

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management
This tool is so far the best in class at supporting our needs in supporting our client base.

Cons
Mobile app needs work
Does not provide as much functionality as the browser based version

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4.6/5

20M+ downloads

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