PointerPro vs ChartHop

The product is easy to use for our annual big show. Even though we go months at a time without using the software it is east to relearn and start using again.

- John O.

I was originally excited to find the software as it allowed for offline collection. Set up was easy but once we started collecting information everything fell apart. I spent over 6 hours trying to get a hold of someone on their chat (as there is no other way to get a hold of someone) and then another long period of time (when up against hard deadlines) to get issues and questions resolved. After the first issue was cleared up (after a couple days) there was some sort of update ran that cause us to have to reset the entire app midway through our show (causing us a lot of stress). We didn't feel that Survey Anyplace was at all sorry about the amount of extra work and money it cost us. We had to expedite a new ipad to set up their app again (plus travel to and from our tradeshow), we had to have key management spend a lot of time trying to handle the issue with them, and had a large amount of angry customers during the few hours at the show we were no longer able to collect information (they were angry as each person we collected had a chance to win a prize). This cost us business and made the company look bad. The software looked nice but not worth the time of money so I would not recommend it.

- Heather G.

I came across Survey Anyplace from Google when I was looking for a very interactive survey design logic that chooses random questions from a pool. I have been using it since.

- Ali A.

When updating some positions or removing an open job, sometimes the change won't appear right away, or the deleted position would even sometimes reappear. The integration with Lever is not seamless, I wish it were better. When downloading an org chart, the employees' titles are not fully visible (cut off), which is pretty inconvenient for an org chart tool.

- Maud S.

As with all industries, there are specific nuances that might not fit the mold of the system. However, ChartHop's onboarding team is determined to help you solve the problem and is very open to adding customer solutions to their roadmap that can benefit you and their future customers. The best relationships in tech are symbiotic ones where designers *really* listen to their customers; ChartHop does that.

- Kim V.

Access issues prevented me from using the product to its full potential right away. My org had a challenge in fully understanding access by employee. The built in reports have been under utilized in our org. They seem a little complicated to get started. For example, I want to run a report for financial planning purposes, instead of using the reports, I just export the data. Another under utilized function in our org is the history section.

- Billy P.