Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
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Category: Communication Tools
Industries: Business, Education
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Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
Communication and Connection for Community What do you like best about Pronto? Pronto has helped our small non-profit organization streamline its communication/conferencing needs in one incredible platform that provides simple messaging efficacy and connection within our community. The company offers excellent customer service through a company liaison who is attentive to organizational needs. It has been great utilizing its service.
Ronda W.Pronto is a communication hub created for everyday users. It connects people via chat and video, so they can learn faster, work smarter, and communicate seamlessly. Most of today’s workforce either doesn’t work at a desk or works remotely. Pronto is designed mobile-first and keeps you connected right from your mobile phone— even when you’re on the go.
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh MagowFreshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Super easy to use, you can figure everything out super quick. It's fun to use for sports teams communications and file sharing. It's better looking than its competitors.
- Heather F.
Honestly the best all around company communication software. Super easy and organized.
- Cooper B.
Being available to each employee without them texting me on my phone or emailing me. I work on the desktop version but our employees are out in the field. It connects them to the office seamlessly and allows us to address their needs whether HR oriented or plans, pictures, project management, updates on jobs, etc.
- Kimber P.
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
Pros |
---|
Very easy to use in the work environment with very minimal training |
The layout is clean and neat |
You can access it across multiple platforms. |
Cons |
---|
App opening time |
Some chat user interface |
Sometimes Pronto can be glitchy on my phone. |
Pros |
---|
Access all customer messages in one place |
Provide instant customer support |
Offer proactive customer service |
Cons |
---|
They do not check for spelling mistakes |
They don't have a status for Pending Client Response |
It's difficult to juggle having two accounts |
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