Quip vs Genesys Cloud CX

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Quip

Category: Task Management Tool

Industries: Education, Marketing, Social Media

Pricing

Quip Starter

$10/ user / month

Quip Plus

$25/ user / month

Quip Advanced

$100/ user / month

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Quip

A really great notetaking app. I can take notes on my android phone or iPhone and it syncs right to my mac. And it's very easy to keep organized. All the collaboration features are just cherry on top.

Yoyo F.

About Quip

Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Quip reviews

I am quite happy with it. The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.

- Charles A. Owner - Marketing

We were using Trello because it was so customizable and easy to use. But as our business grew, we needed more workflow options. Quip was just right for where we were at the time. It had documents and sheets built right into the platform, which saved time and kept us more organized. I especially loved the interface design.

- Amber S. Social Media Manager

When you don't give quip permission to access other email accounts, The app should stop asking me for permission, keeps prompting for authorization

- Nkanyiso Z. Millwright Apprentice

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Quip

Pros
I like being able to literally cross off your list of todos, It's nice to see a task completed with a nice strike through it
I love seeing how organized and most importantly easy to maintain all the docs in the company and departments
Beautiful design & overall a great tool to have for any business owner
Very easy to work with, great for collaboration."
Cons
I had to struggle to get the client to use the software as she and her team found the interface confusing and overwhelming in spots
Sometimes it is hard to undo your action for example by mistake if you delete anything in a doc, the normal undo command does not work
It provides extremely limited options within files
If you try to ingest files from other sources it will not hold any formatting options
Software and/or updates can sometimes be slow or laggy
Other than this, I can not think of any other problems we have ran into."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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