Right Click Tools vs Axosoft
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Sir Richard BransonMost popular feedback for Right Click Tools
Deploying SW, summary of status on endpoints, check client data and many many others which RC tools really help with.
Josef H.
About Right Click Tools
In every environment, there are potential vulnerabilities. Finding and addressing all of them is near impossible without the right tools. Right Click Tools help to reduce overall enterprise risk, ensuring compliance with encryption, privileged access, software updates, and more. Plus, save hundreds of hours per year by automating tedious and error-prone tasks.
Most popular feedback for Axosoft
Overall: I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs. This is the best bang for the buck our company has got since acquiring the product in 2007. I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used. Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time. The Portal works but it's not a nice fancy looking interface for our customers to interface with. We don't use the other integrations. This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.
David Y.
About Axosoft
Scrum software with project planning, help desk, and agile bug and incident tracking. Development teams can effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity. Plan sprints easier with the Axosoft Release Planner, visualize progress with Card View, and release on time. Turn emails into support tickets, build unlimited Wiki pages for test cases and documentation, and create a custom portal for your customers to edit and add tickets
Right Click Tools reviews
The compliance in my sites went from ~70% to 98% in one week after start using rct. There were some issues but the support was excellent and fast enough.
- florin l. system engineer
Fantasitc. RCT has greatly improved our abiltiy to manage machines our environments. 10/10
- Stephanie J. Information Technology Specialist I
RTC brings some difficult to access tools to an easy to use menu system.
- Joel K. Senior IT Helpdesk Technician
Axosoft reviews
Overall: The ability to track projects and track another users progress on their projects are very beneficial. Tracking different cards and being able to categorize them and prepare for releases saves a lot of time for the managers of the project. Understanding where other users are at in their section of a project lets other users know where they are in their own project and if they need to gather more resources for their part.
- Justin K.
Pros: Product allows for a team to easily stay on task and update progress throughout the team. It not only allows for the project tracking but also defect/bug tracking. There is also the ability to make defects/tasks visible to the client and to allow the client to raise defects within the customer portal as well, making the product a central tool. The vendor is readily accessible and will run sessions and demos. Cons: The ability to track interdependencies was more manual and something the project manager or scrum manager needs to be aware and manage.
- Sandra B.
Overall: We are solving company wide project management. We use it to visualize where time is spent for each employee and to determine how long it takes for project to be complete. This gives us insight to plan better in the future by improving our estimates on how long things take.
- Kyle J.
Pros & cons
Right Click Tools
| Pros |
|---|
| It is a great product to manage Windows devices |
| We use it for imaging & application development |
| I truly enjoy the ability to further manage devices that are ran within our SCCM ecosystem |
| We can easily run tasks for entire collections and groupings |
| It is nice to be able to use one tool for this information instead of multiple tools |
| Also love the Endpoint insights to be able to see all off device warranty information |
| The experience has been awesome |
| Sales and On Boarding team were excellent to work with." |
| Cons |
|---|
| No remote management when a device is outside our Network |
| Not that it's a "least" about the product but I dislike how much I have to learn a new product but that passes with time |
| The install is a bit confusing |
| I'm till not sure it's setup entirely |
| Hard to find a feature I dont like about the software." |
Axosoft
| Pros |
|---|
| I have found the reporting from Axosoft to be very strong |
| The ability to export so much data to then manipulate in Excel or similar was fantastic |
| Overall, I came into Axosoft as a user after it was set up |
| I was responsible for transitioning the backlog from Axosoft to another product that I chose |
| Axosoft is customizable and you can use it to follow the metrics you need |
| The time-tracker is well developed and progress is updated in real-time." |
| Cons |
|---|
| The reporting tools are a bit on the weak side |
| I dislike the lost dashboard functionality from converting to the Web |
| Occasionally the css seems to fail to load and the screen just one big mess and you have to restart the server to fix the issue." |
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