Right Click Tools vs mHelpDesk

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Right Click Tools

Category: Task Management Tool

Industries: Marketing, Educaiton, Business

Pricing

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mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

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Most popular feedback for Right Click Tools

Deploying SW, summary of status on endpoints, check client data and many many others which RC tools really help with.

Josef H.

About Right Click Tools

In every environment, there are potential vulnerabilities. Finding and addressing all of them is near impossible without the right tools. Right Click Tools help to reduce overall enterprise risk, ensuring compliance with encryption, privileged access, software updates, and more. Plus, save hundreds of hours per year by automating tedious and error-prone tasks.

Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Right Click Tools reviews

The compliance in my sites went from ~70% to 98% in one week after start using rct. There were some issues but the support was excellent and fast enough.

- florin l. system engineer

Fantasitc. RCT has greatly improved our abiltiy to manage machines our environments. 10/10

- Stephanie J. Information Technology Specialist I

RTC brings some difficult to access tools to an easy to use menu system.

- Joel K. Senior IT Helpdesk Technician

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Pros & cons

Right Click Tools

Pros
It is a great product to manage Windows devices
We use it for imaging & application development
I truly enjoy the ability to further manage devices that are ran within our SCCM ecosystem
We can easily run tasks for entire collections and groupings
It is nice to be able to use one tool for this information instead of multiple tools
Also love the Endpoint insights to be able to see all off device warranty information
The experience has been awesome
Sales and On Boarding team were excellent to work with."
Cons
No remote management when a device is outside our Network
Not that it's a "least" about the product but I dislike how much I have to learn a new product but that passes with time
The install is a bit confusing
I'm till not sure it's setup entirely
Hard to find a feature I dont like about the software."

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

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