RingCentral vs Citadel Team

Side-by-side comparison of features, reviews, pricing and more

RingCentral

Category: Communication Tools
Industries: Business, Education

Pricing

Essentials - $19.99

Standard - $27.99

Premium - $34.99

Citadel Team

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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RingCentral reviews

Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)

- Matt E

Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.

- James Campbell

I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.

- Ileana Gonzalez

Citadel Team reviews

Better than before but still very far from usual apps in terms of user experience and functions (not voice conference of 3 or more people for instance). Edit Plus side: Fonction available / to be improved: Connexion quality most of the time very poor

- Anonymous User

This application has unexpectedly stopped and I am unable to install again. Adding resolution on the above issue. App finally got installed. Cleared google play cache and restarted my phone. After that application got installed. But it's a bug, citadel developer team must fix this issue.

- Bikash Biswal

It does what you need it to do. However the UI is sluggish at times and notifications are often not received until you open the app leading to long reply times.

- Anonymous User

Pros & cons

RingCentral

Pros
They collect their payment from us timely
On time receipt of our payment due
Prompt corporate credit card charge of monthly billing

Cons
Call quality isn't the greatest
Sometimes there is a lag or an echo, line doesn't always switch over to voicemail
Some companies' website verification texts or calls are automatically blocked.

Citadel Team

Pros
Secure and sovereign
Ergonomic
Collaborative

Cons
Takes a while to sync
Wifi dependent
Connection breaks often

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