RingCentral vs Google Chat

Side-by-side comparison of features, reviews, pricing and more

RingCentral

Category: Communication Tools
Industries: Business, Education

Pricing

Essentials - $19.99

Standard - $27.99

Premium - $34.99

Google Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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RingCentral reviews

Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)

- Matt E

Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.

- James Campbell

I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.

- Ileana Gonzalez

Google Chat reviews

This replacement for Hangout and Allo is sub par at best. I can't manually delete messages like I can with any other app. I also have to manually open each image one at a time to both send and view instead of selecting multiple to upload or swiping between images that were sent. This feels like a junior ancillary project from Google instead of a well fleshed out and developed app. It's predecessors we're superior. That being said, I do like the ability to multi emoji react to a message.

- Alex

Nice update for Google Hangouts which is going away at any time. Hangout's used to be nearly an all in one for communication, but Google stripped a lot of the functionality for no particular other than they were introducing other apps that ended up dying on the vine. This is the replacement. Fairly basic, functional and the UI is slightly better than Hangout's. I hope Google continues to work with it instead of letting it go after 6-12 months. Right now I like it.

- Rob W

Again, updates have fixed nothing about this terrible app. Stay away from this if you have any other alternatives. Very buggy and dropped notifications. Unable to go direct video call in app, requires a separate app. Too much friction. Unable to open URLs in a separate browser, links open up in the app, which is a dumb idea.

- Hoanglong Nguyen

Pros & cons

RingCentral

Pros
They collect their payment from us timely
On time receipt of our payment due
Prompt corporate credit card charge of monthly billing

Cons
Call quality isn't the greatest
Sometimes there is a lag or an echo, line doesn't always switch over to voicemail
Some companies' website verification texts or calls are automatically blocked.

Google Chat

Pros
Create internal/operational efficiencies
Enhance decision making
Improve business process agility.

Cons
Text boxes have an aggravating way of resizing itself
Inability to dock the conversation list
Conversations can jump around quite often.

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