RingCentral vs Mopinion

Side-by-side comparison of features, reviews, pricing and more

RingCentral

Category: Communication Tools
Industries: Business, Education

Pricing

Essentials - $19.99

Standard - $27.99

Premium - $34.99

Mopinion

Category: Communication Tools
Industries: Education, Communication, Business, Marketing

Pricing

Growth

$ 229 /month

Turbo

$ 579 /month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

RingCentral reviews

Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)

- Matt E

Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.

- James Campbell

I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.

- Ileana Gonzalez

Mopinion reviews

In order to come up with valid ideas that move the site forward, I believe 80% of the effort is simply to listen to your customers. They talk to you through their actions, interactions, engagements and other data they leave behind. However, this can leave room for interpretation as well as emotions being hard to track. This is why we need a way to get in touch with our consumer, so we can answer the “why” to the “what”

- Davy Schuyt CRO Manager at Calvin Klein

We found that these indicators were not necessarily suitable for (operationally) driving customer satisfaction on our website and that we could go further in collecting feedback online. For this reason, we decided to implement the Mopinion tool

- Nicolas Haese Customer Experience Manager at Leroy Merlin

We received positive lessons from the survey results. We have received feedback and requests, some of which we have already implemented. It’s really nice that some interesting requests from customers have been brought to our attention through the integration of Mopinion surveys.

- Sebastian Flach United News Network

Pros & cons

RingCentral

Pros
They collect their payment from us timely
On time receipt of our payment due
Prompt corporate credit card charge of monthly billing

Cons
Call quality isn't the greatest
Sometimes there is a lag or an echo, line doesn't always switch over to voicemail
Some companies' website verification texts or calls are automatically blocked.

Mopinion

Pros
It's easy to iterate and improve your feedback system
Specially the option to customize the design helped us a lot to gain more responses
Also the dashboard, wich you can adjust manually, is very nice
The forms are very easy to set up and customize
We're able to get specific feedback from our users and the ability to attach a screenshot is an added bonus
Very good feedback tool for standard situations."

Cons
What you buy is the tool, but not the advice
There is no personal coach or someone who sets up a plan with you, but that was something we knew on forehand
You have to constantly rebuild your dashboard as they get destroyed at each connection
I need always to double-check the results and results are randomly displayed
As a SAAS company, we need to track and analyze our NPS
MOPINION as all the features we are looking for, but I suspect they have no tech team and the support is extremely poor
The platform so unstable and doesn't display properly the results, destroy the dashboards or gives random results."

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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