Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Community - Free
Enterprise - $7/month, $35/agent/month
Category: Communication Tools
Industries: Business, Education
Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
This is the point where you might think Rocket.Chat has potential, and it does. If only the developers could obscure some of the more advanced features. If you choose to offer all of the features in the most expensive plan, there’s a chance your team won’t even want to use the app because it feels cluttered. You might think more technical teams would want more technical features, but perhaps there’s an even greater need for straightforward communication. In the end, Rocket.Chat is a technical achievement but contrary to clean and efficient chats.John Brandon
Rocket. Chat is a customisable open source messaging system for businesses who place a high value on data security. Real-time communications are made possible amongst coworkers, with other businesses, or with your consumers using any device—web, desktop, or mobile. Productivity and customer satisfaction rates rise as a result. Tens of millions of customers trust Rocket every day in more than 150 countries and at companies including Credit Suisse, Deutsche Bahn, and the US Navy. Chat to ensure that all of their communications are secure and private. Users who choose Rocket.Chat also get unlimited users, guests, channels, messages, searches, and files in addition to free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers. Users have the option of setting up Rocket.Chat in the cloud or on-premises using their own servers. In the open source communication space, Rocket.Chat boasts the largest chat developer community in the world, with thousands of contributors and stars on Github. With Rocket.Chat, you become a part of a passionate community that is always expanding and working to make our platform better. KEY COMPONENTS: * Multiple Rooms * Direct Messages * Private & Public Channels/Groups * Desktop and Mobile Notifications * Hassle-free MIT license * BYOS (bring your own server) * 100+ Available Integrations Choose from three themes: Light, Dark, or Black. Edit and delete sent messages. Mentions. Avatars. Markdown. Emojis. Sort chats alphabetically or group by activity, unread messages, or favorites. Transcripts and history. File upload and sharing. I18n [Internationalization with Lingohub]. The Hubot Integration Project's Hubot Friendly feature. Remote locations video monitoring * LDAP authentication * REST-full APIs * Media Embeds * Link Previews * Native Cross-Platform Desktop Application
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.Rajesh Magow
Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Great quick app. Buggy at first but now pretty stable. Real test will be this week. If it doesn't freeze or slow down with a week of major market moving data coming I would call it stable. Once I got the hang of the features the app really grew on me for ease of use while mobile. It handles trading view copies perfect, easy commands to group or direct message. Seems like they are now adding features after the recent version upgrade also.
- Gregory M.
It's nice to know the app is in heavy development, but it doesn't bode well for it's reliability and bugginess. Every once in a while an update will break things, and everyone in our company has problems with mobile push notifications problems all the time, on Android and iOS. Sometimes they work pretty well then get completely broken. I often switch between the experimental and official app, but not in a fun way. EDIT: I'm now having to force stop and restart the app more than 10 times a day.
- Luke Box
I feel like this app is very laggy and inconsistent it has a hard time distubuting messages properly. They will send a message and I won't receive it till much later. And it's just the app. The desktop version dose not have this bug. I'm also unable to upload photos from my phone to the chat, even though it very clearly thinks it can.
- A Google user
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
|Free version for public chat|
|Some powerful features|
|Confusing interface and install process|
|Some features seem underdeveloped|
|Tiered versions lead to more confusion|
|Access all customer messages in one place|
|Provide instant customer support|
|Offer proactive customer service|
|They do not check for spelling mistakes|
|They don't have a status for Pending Client Response|
|It's difficult to juggle having two accounts|
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