Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Community - Free
Enterprise - $7/month, $35/agent/month
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
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This is the point where you might think Rocket.Chat has potential, and it does. If only the developers could obscure some of the more advanced features. If you choose to offer all of the features in the most expensive plan, there’s a chance your team won’t even want to use the app because it feels cluttered. You might think more technical teams would want more technical features, but perhaps there’s an even greater need for straightforward communication. In the end, Rocket.Chat is a technical achievement but contrary to clean and efficient chats.
John BrandonRocket. Chat is a customisable open source messaging system for businesses who place a high value on data security. Real-time communications are made possible amongst coworkers, with other businesses, or with your consumers using any device—web, desktop, or mobile. Productivity and customer satisfaction rates rise as a result. Tens of millions of customers trust Rocket every day in more than 150 countries and at companies including Credit Suisse, Deutsche Bahn, and the US Navy. Chat to ensure that all of their communications are secure and private. Users who choose Rocket.Chat also get unlimited users, guests, channels, messages, searches, and files in addition to free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers. Users have the option of setting up Rocket.Chat in the cloud or on-premises using their own servers. In the open source communication space, Rocket.Chat boasts the largest chat developer community in the world, with thousands of contributors and stars on Github. With Rocket.Chat, you become a part of a passionate community that is always expanding and working to make our platform better. KEY COMPONENTS: * Multiple Rooms * Direct Messages * Private & Public Channels/Groups * Desktop and Mobile Notifications * Hassle-free MIT license * BYOS (bring your own server) * 100+ Available Integrations Choose from three themes: Light, Dark, or Black. Edit and delete sent messages. Mentions. Avatars. Markdown. Emojis. Sort chats alphabetically or group by activity, unread messages, or favorites. Transcripts and history. File upload and sharing. I18n [Internationalization with Lingohub]. The Hubot Integration Project's Hubot Friendly feature. Remote locations video monitoring * LDAP authentication * REST-full APIs * Media Embeds * Link Previews * Native Cross-Platform Desktop Application
Fantastic collaboration and communication features What do you like best about Fuze? It has a whiteboard feature which is very helpful during my meeting demonstrations and collaborations. It suits the number of indiviudals who join meetings in my organisation since it can handle 1,000 participants in meetings. It has a seamless integration with popular cloud storage solutions like Dropbox and Box and I usually use the feature because of easy it is to use and how secure my files have always been in DropBox to share files.
Robert A.At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
Great quick app. Buggy at first but now pretty stable. Real test will be this week. If it doesn't freeze or slow down with a week of major market moving data coming I would call it stable. Once I got the hang of the features the app really grew on me for ease of use while mobile. It handles trading view copies perfect, easy commands to group or direct message. Seems like they are now adding features after the recent version upgrade also.
- Gregory M.
It's nice to know the app is in heavy development, but it doesn't bode well for it's reliability and bugginess. Every once in a while an update will break things, and everyone in our company has problems with mobile push notifications problems all the time, on Android and iOS. Sometimes they work pretty well then get completely broken. I often switch between the experimental and official app, but not in a fun way. EDIT: I'm now having to force stop and restart the app more than 10 times a day.
- Luke Box
I feel like this app is very laggy and inconsistent it has a hard time distubuting messages properly. They will send a message and I won't receive it till much later. And it's just the app. The desktop version dose not have this bug. I'm also unable to upload photos from my phone to the chat, even though it very clearly thinks it can.
- A Google user
"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!
- Vanessa O.
"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.
- Tiffany F.
"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.
- Stuart S.
Pros |
---|
Free version for public chat |
Some powerful features |
Constantly developing |
Cons |
---|
Confusing interface and install process |
Some features seem underdeveloped |
Tiered versions lead to more confusion |
Pros |
---|
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC |
Fuze call reporting provided valuable insight into call activity and the history of individuals |
The Fuze softphone UI was clear and simple |
Cons |
---|
We left Fuze because they could not integrate with MS Teams as a direct routing partner |
Overall the monthly cost for the licenses and variable per minute dialing costs were too high |
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks. |
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