Rocket Chat vs RingCentral

Side-by-side comparison of features, reviews, pricing and more

Rocket Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Community - Free

Enterprise - $7/month, $35/agent/month

RingCentral

Category: Communication Tools
Industries: Business, Education

Pricing

Essentials - $19.99

Standard - $27.99

Premium - $34.99

20M+ Downloads
5/5

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Rocket Chat reviews

Great quick app. Buggy at first but now pretty stable. Real test will be this week. If it doesn't freeze or slow down with a week of major market moving data coming I would call it stable. Once I got the hang of the features the app really grew on me for ease of use while mobile. It handles trading view copies perfect, easy commands to group or direct message. Seems like they are now adding features after the recent version upgrade also.

- Gregory M.

It's nice to know the app is in heavy development, but it doesn't bode well for it's reliability and bugginess. Every once in a while an update will break things, and everyone in our company has problems with mobile push notifications problems all the time, on Android and iOS. Sometimes they work pretty well then get completely broken. I often switch between the experimental and official app, but not in a fun way. EDIT: I'm now having to force stop and restart the app more than 10 times a day.

- Luke Box

I feel like this app is very laggy and inconsistent it has a hard time distubuting messages properly. They will send a message and I won't receive it till much later. And it's just the app. The desktop version dose not have this bug. I'm also unable to upload photos from my phone to the chat, even though it very clearly thinks it can.

- A Google user

RingCentral reviews

Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)

- Matt E

Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.

- James Campbell

I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.

- Ileana Gonzalez

Pros & cons

Rocket Chat

Pros
Free version for public chat
Some powerful features
Constantly developing

Cons
Confusing interface and install process
Some features seem underdeveloped
Tiered versions lead to more confusion

RingCentral

Pros
They collect their payment from us timely
On time receipt of our payment due
Prompt corporate credit card charge of monthly billing

Cons
Call quality isn't the greatest
Sometimes there is a lag or an echo, line doesn't always switch over to voicemail
Some companies' website verification texts or calls are automatically blocked.

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