Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Community - Free
Enterprise - $7/month, $35/agent/month
Category: Communication Tools
Industries: Business, Education
Essentials - $19.99
Standard - $27.99
Premium - $34.99
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This is the point where you might think Rocket.Chat has potential, and it does. If only the developers could obscure some of the more advanced features. If you choose to offer all of the features in the most expensive plan, there’s a chance your team won’t even want to use the app because it feels cluttered. You might think more technical teams would want more technical features, but perhaps there’s an even greater need for straightforward communication. In the end, Rocket.Chat is a technical achievement but contrary to clean and efficient chats.John Brandon
Rocket. Chat is a customisable open source messaging system for businesses who place a high value on data security. Real-time communications are made possible amongst coworkers, with other businesses, or with your consumers using any device—web, desktop, or mobile. Productivity and customer satisfaction rates rise as a result. Tens of millions of customers trust Rocket every day in more than 150 countries and at companies including Credit Suisse, Deutsche Bahn, and the US Navy. Chat to ensure that all of their communications are secure and private. Users who choose Rocket.Chat also get unlimited users, guests, channels, messages, searches, and files in addition to free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers. Users have the option of setting up Rocket.Chat in the cloud or on-premises using their own servers. In the open source communication space, Rocket.Chat boasts the largest chat developer community in the world, with thousands of contributors and stars on Github. With Rocket.Chat, you become a part of a passionate community that is always expanding and working to make our platform better. KEY COMPONENTS: * Multiple Rooms * Direct Messages * Private & Public Channels/Groups * Desktop and Mobile Notifications * Hassle-free MIT license * BYOS (bring your own server) * 100+ Available Integrations Choose from three themes: Light, Dark, or Black. Edit and delete sent messages. Mentions. Avatars. Markdown. Emojis. Sort chats alphabetically or group by activity, unread messages, or favorites. Transcripts and history. File upload and sharing. I18n [Internationalization with Lingohub]. The Hubot Integration Project's Hubot Friendly feature. Remote locations video monitoring * LDAP authentication * REST-full APIs * Media Embeds * Link Previews * Native Cross-Platform Desktop Application
RingCentral is easy to set up, easy to administer and very reliable for our company. The flexibility of using cell phones without using your cell phone number, the features each call has, as well as being able to switch from a computer to a cell phone to a desk phone while still on the current phone call. If you have issues, they have many resources, like RingCentral University, where you can find the solutions, or you can contact customer service. Their customer service team deserves 5 stars alone, they are fast at responding and helping. From my experience, they had my situation fixed and working within 24 hours. Some confusion when setting up employees or switching them from a virtual number to a digital number, as well as what app/extension to use on the Chrome browser. This is where their customer service team shines. If you cannot find the solution at RingCentral University, contact them. They are fast, polite and will explain each step.Phil Steenwyk
Get a simple app that combines phone, video, and messaging. You have the freedom to expand and manage your business from any device thanks to RingCentral. Start using RingCentral VideoTM for nothing, or join up for RingCentral MVPTM to upgrade your modern PBX business phone to the voice technology of today. Your first time using RingCentral Video? To access your all-in-one communications platform for smart video meetings and integrated team chat, sign up for a free account. How RingCentral facilitates communication and collaboration for you: - 200 individuals can be hosted in video meetings if you upgrade from the free version's limit of 100 participants. - 24 hour length, which means your video call can go on indefinitely and is also cost-free! - Built-in team messaging for quick business communication to talk with colleagues before, during, and after the meeting - Free; no credit card is necessary. Upgrade to RingCentral MVP whenever you want. On RingCentral MVP already? See what resources the app gives you access to: - Smart video meetings with screen sharing, chat, and markup tools for real-time collaboration - Superior team messaging with file sharing, task management, and a shared calendar - Cloud-based phone with carrier-grade reliability to take and manage calls, voicemails, faxes, and business SMS on any device - Easily switch between your desktop and mobile apps to send messages while on the go. - Auto-attendant and sophisticated call management capabilities for optimizing workflows. - Straightforward app integrations to increase productivity - Comprehensive, detailed analytics data and dashboards, as well as centralized, portal-based access to your system Certain aspects of the product require a RingCentral MVPTM (formerly known as RingCentral Office®) or RingCentral VideoTM subscription. By product and plan, features will differ. There is a free subscription option with constrained features. Today, download RingCentral and welcome possibilities.
Great quick app. Buggy at first but now pretty stable. Real test will be this week. If it doesn't freeze or slow down with a week of major market moving data coming I would call it stable. Once I got the hang of the features the app really grew on me for ease of use while mobile. It handles trading view copies perfect, easy commands to group or direct message. Seems like they are now adding features after the recent version upgrade also.
- Gregory M.
It's nice to know the app is in heavy development, but it doesn't bode well for it's reliability and bugginess. Every once in a while an update will break things, and everyone in our company has problems with mobile push notifications problems all the time, on Android and iOS. Sometimes they work pretty well then get completely broken. I often switch between the experimental and official app, but not in a fun way. EDIT: I'm now having to force stop and restart the app more than 10 times a day.
- Luke Box
I feel like this app is very laggy and inconsistent it has a hard time distubuting messages properly. They will send a message and I won't receive it till much later. And it's just the app. The desktop version dose not have this bug. I'm also unable to upload photos from my phone to the chat, even though it very clearly thinks it can.
- A Google user
Pretty good experience overall, though they recently started charging per message for inbound texts. (Something other vendors do not do.) The last two app versions will not allow me to switch to a Bluetooth device if it was not connected before the call started. Unable to remove buttons for unused services like Tasks, Text. (That's fine for a single user but rolling out a product org wide and not having a way to prevent users from using certain functions is just a bit no no.)
- Matt E
Just old , glitchy and bad overall. Their contracts keep their retention and reinstate themselves automatically and you can't downsize your number until your contract is up and hasn't automatically renewed itself. It also doesn't always catch all your call recordings. I was told that that is just the way it is. The call tracking is not good for me either.
- James Campbell
I am having issues with the phone picking up and not being able to connect to clients via my phone app. Phone rings and does not show who is calling nor am I able to view who is calling me. And calls that get a random tone and "mutes" so the client is talking and then when I reconnect I have to ask them to repeat themselves. Very embarrassing and unnecessary. The meetings portion works well . Please fix the call issue. This happens to everyone in my office who uses this app.
- Ileana Gonzalez
|Free version for public chat|
|Some powerful features|
|Confusing interface and install process|
|Some features seem underdeveloped|
|Tiered versions lead to more confusion|
|They collect their payment from us timely|
|On time receipt of our payment due|
|Prompt corporate credit card charge of monthly billing|
|Call quality isn't the greatest|
|Sometimes there is a lag or an echo, line doesn't always switch over to voicemail|
|Some companies' website verification texts or calls are automatically blocked.|
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