Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
Community - Free
Enterprise - $7
/user/month and $35
Category: Communication Tools
Industries: Business, Education
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Highly Customisable Communications Platform which is easy to use What do you like best about Rocket.Chat? The most important part of implementing a communication platform in an organization is its ease of use and rocket. chat does it so well while being fully customisable. The use cases become endless, from communication within an organization to communication within two different organizations, making sure at the same time that it's simple to use. As an admin, it was easier to operate compared to others and customer support is always available to help you out. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Rocket.chat in itself has nothing that we disliked, apart from a few bugs, which I hope will be fixed in upcoming iterations, and inconsistency in notifications received on mobile phones. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Helped our clients' organization, to communicate in a better and more fluid way, both within the organization as well as with other organizations as well. Such a smooth communication process definitely leads to being more productive than before, which in turn impressed both our clients.Mayank G.
Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.
Using Aircall in the last year also gave me the chance to become familiar with your subscription plans and billing models and I find them reasonable, flexible and fair to both parties, in every sense. Aircall is a telephony solution, that I recommend to all fellow managers that are either planning to implement a phone service or need to replace an existing platform. With that, I’d like to confirm that we are willing to extend/renew Soitron’s Aircall subscription and continue with your services. I am considering 1 or 2 changes in the subscription plan, to fully meet our business needs in the next 12 months. I’d be happy to review and discuss that with you, whenever you are available for a call, either this week or next.Orhan M.
Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds. There is no hardware. There are no headaches. The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications. Boost your productivity with a robust dialer and features that encourage collaborative working: Phone numbers for other countries Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent. Commonly used contacts Make new contacts and share the ones you like with your team so that everyone can participate in the conversation. Assign and provide feedback on calls When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do. ● Call transfer You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not. ● Call recording Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions. Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.
"Quick Communication Tool" What do you like best about Rocket.Chat? One of the things I like about this tool is easy to add a new server or as many servers as we like depending on the work that we have with different stakeholders. It makes it so easy to create different communication channels which is very handy when we have multiple projects to manage. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The UI can be improved a bit and the mobile experience can able be worked on. Using it from a mobile device can be troublesome sometimes when we are in hurry and want to message someone instantly. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We are basically using this to have internal / client communication with our core and client teams. It has made it easy to have different communication channels/servers as per need.
- Matthias M.
"An handy feature complete easy to use chat software for your company" What do you like best about Rocket.Chat? It's open source, work flawlessly, you can host on your own infrastructure. reliable and works at it's best Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Migrating to another server is problematic sometimes. so only thig I disliked is about migrating to another server. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? It's too cost effective and keep my whole team on desktop, android, ios and web. it keeps everyone of us connected
- Maulik V.
"RocketChat - Great for Big Companies" What do you like best about Rocket.Chat? The application itself is open-source, so it has a multitude of capabilities. It's also decently secure, and you can share sensitive data over it as long as the system admins and coders that set it up for you know what they are doing. It has a massive amount of addons and what-not. It's overall an excellent tool to use for teamwork. It's the best free alternative to slack and others like it. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? I wouldn't say I like that it does not have a built-in dark theme customizatioin; not only that, even the more trivial customizations you might want to have required at least basic knowledge of coding or something akin to that. Review collected by and hosted on G2.com. Recommendations to others considering Rocket.Chat: It's a pretty decent application to use for businesses. It has many different functions and the ability to accommodate almost any needs of your particular niche in industry. But I have to say it's not the neatest and easiest to use. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We use it on a daily basis to work with the most sensitive data there is, like medical records, personnel files, private information of individuals. It allows us to create different teams who can communicate separately about their own specific niche in a private separate room/channel.
- Sandro K.
Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.
- Jeff C
It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.
- Kristin S
Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.
- Ryan Arthur
|It's easy to use and to create and public and private channel for communication|
|The API is easy to integrate and we can have good control over the software as an administrator|
|It also allows us to create groups/channel if we need to communicate to an entire department|
|UXUI is bad|
|It can be integrated with few apps such as SharePoint, so we don't get status updates when in a meeting|
|It should also have the feature of voice calls which is missing.|
|Reaching various countries|
|Fantastic call clarity|
|Seamless integration with Hubspot|
|Agent (popup) from Hubspot speed and response time|
|Better call history use (analysis)|
|Program stability on Mac|
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