Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
Community - Free
Enterprise - $7
/user/month and $35
Category: Communication Tools
Industries: Business, Education
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Sir Richard Branson
Highly Customisable Communications Platform which is easy to use What do you like best about Rocket.Chat? The most important part of implementing a communication platform in an organization is its ease of use and rocket. chat does it so well while being fully customisable. The use cases become endless, from communication within an organization to communication within two different organizations, making sure at the same time that it's simple to use. As an admin, it was easier to operate compared to others and customer support is always available to help you out. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Rocket.chat in itself has nothing that we disliked, apart from a few bugs, which I hope will be fixed in upcoming iterations, and inconsistency in notifications received on mobile phones. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Helped our clients' organization, to communicate in a better and more fluid way, both within the organization as well as with other organizations as well. Such a smooth communication process definitely leads to being more productive than before, which in turn impressed both our clients.Mayank G.
Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.Rajesh Magow
Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
"Quick Communication Tool" What do you like best about Rocket.Chat? One of the things I like about this tool is easy to add a new server or as many servers as we like depending on the work that we have with different stakeholders. It makes it so easy to create different communication channels which is very handy when we have multiple projects to manage. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The UI can be improved a bit and the mobile experience can able be worked on. Using it from a mobile device can be troublesome sometimes when we are in hurry and want to message someone instantly. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We are basically using this to have internal / client communication with our core and client teams. It has made it easy to have different communication channels/servers as per need.
- Matthias M.
"An handy feature complete easy to use chat software for your company" What do you like best about Rocket.Chat? It's open source, work flawlessly, you can host on your own infrastructure. reliable and works at it's best Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Migrating to another server is problematic sometimes. so only thig I disliked is about migrating to another server. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? It's too cost effective and keep my whole team on desktop, android, ios and web. it keeps everyone of us connected
- Maulik V.
"RocketChat - Great for Big Companies" What do you like best about Rocket.Chat? The application itself is open-source, so it has a multitude of capabilities. It's also decently secure, and you can share sensitive data over it as long as the system admins and coders that set it up for you know what they are doing. It has a massive amount of addons and what-not. It's overall an excellent tool to use for teamwork. It's the best free alternative to slack and others like it. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? I wouldn't say I like that it does not have a built-in dark theme customizatioin; not only that, even the more trivial customizations you might want to have required at least basic knowledge of coding or something akin to that. Review collected by and hosted on G2.com. Recommendations to others considering Rocket.Chat: It's a pretty decent application to use for businesses. It has many different functions and the ability to accommodate almost any needs of your particular niche in industry. But I have to say it's not the neatest and easiest to use. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? We use it on a daily basis to work with the most sensitive data there is, like medical records, personnel files, private information of individuals. It allows us to create different teams who can communicate separately about their own specific niche in a private separate room/channel.
- Sandro K.
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
|It's easy to use and to create and public and private channel for communication|
|The API is easy to integrate and we can have good control over the software as an administrator|
|It also allows us to create groups/channel if we need to communicate to an entire department|
|UXUI is bad|
|It can be integrated with few apps such as SharePoint, so we don't get status updates when in a meeting|
|It should also have the feature of voice calls which is missing.|
|Access all customer messages in one place|
|Provide instant customer support|
|Offer proactive customer service|
|They do not check for spelling mistakes|
|They don't have a status for Pending Client Response|
|It's difficult to juggle having two accounts|
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