Sales Creatio vs ContactPigeon

"Complete solution for CRM and process automation" What do you like best about Creatio? For us the main advantages of Creatio are that the system is flexible and easily customizable. We were looking for replacements for several legacy systems running in parallel (maintaining customer details, invoicing and for CRM and sales matters). We were able to easily adapt Creatio to our requirements and received competent support from the manufacturer and the project partner involved, for example on the subject of interfaces and integrations. Creatio proved to be a powerful system that not only serves as CRM software, but also enables us to structure, control and evaluate processes. Review collected by and hosted on G2.com. What do you dislike about Creatio? There was no Sharepoint integration out of the box. Outlook integration is there, but could be improved. A translation of the user interface into German is available, but incomplete, so that additional work had to be done here. Review collected by and hosted on G2.com. Recommendations to others considering Creatio: Avoid thinking of Creatio as just CRM software. The software has considerably more potential, which should be considered when planning a project. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We were able to avoid the effort of operating multiple parallel systems (multiple maintenance of data, synchronization of the data, maintenance of the softwares). At the same time, we achieve a better overview and understanding of customer needs.

- Martin B.

"Increased Sales effectiveness" What do you like best about Creatio? Creatio is a highly scalable and customizable solution. We constantly incorporate new ideas turning them into efficient workflows. Review collected by and hosted on G2.com. What do you dislike about Creatio? Creatio Platform fully meets our business needs Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We were looking to better organize our sales team operations, and Creatio has proved to be a great solution to address this issue. With Creatio, we have our customer data consolidated in one place and can access it quickly from any device. Our reps easily schedule visits and manage tasks. The system helps us track team performance and turn data into actionable insights boosting results.

- Stephen F.

"No-code platform for high-quality customer service" What do you like best about Creatio? The system provides you with the tools to create workflows that mirror your business processes. You can configure out-of-the-box solutions and adjust workflows as company requirements change. The Creatio Academy contains articles that educate you on the product, explaining all the steps to navigate the system quickly. Review collected by and hosted on G2.com. What do you dislike about Creatio? What comes to mind for improvement would be more flexible setup of dynamic dashboards that would allow us to change time intervals we need data for. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We use Creatio for internal and external customer service. The platform allowed building custom workflows to automatically assign agents to a case based on the service type. Creatio is integrated with our ticketing system to manage ticket purchases and returns. Thanks to the integration with hot spots, we have an additional opportunity to collect customer info. Beesender Chatbot helps to interact with our customers and transfer their requests. Dashboards and analytics allow to be hands-on with service efficiency.

- Oleksiy G.

"The ultimate tool for engaging with your audience" What do you like best about ContactPigeon? What we love about ContactPigeon’s platform is the variety of channels that it offers us. We have the opportunity to engage with our audience in multiple ways, giving us the chance to strengthen our relationships with them on a daily basis. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? We recently included ContactPigeon’s customer engagement platform in our strategy and have nothing negative to say about it. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon’s useful platform has provided us with suitable channels in the easiest way to operate. We use welcome emails, pop up, sign-up forms and push notifications to reach our audience. Consequently, having the ability to use multiple channels we have a wider audience, increasing it day by day. Additionally, the customer support team has helped greatly, making our collaboration easier.

- Alexander V.

"All-in-one marketing automation platform with exceptional live analytics for data-driven decisions" What do you like best about ContactPigeon? What we love about this platform is the variety of automation tools we can use. ContactPigeon’s detail-oriented platform offers live web analytics that let us compare day-to-day data and make real-time decisions. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? We haven't come up with anything yet that doesn't work for us. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon has helped us build amazing automated campaigns making our lives easier. Some of the features that we use are abandoned cart automations, browse abandonment email, automated welcome emails, and price drop alert. In the near future, we’ll send automated product recommendation newsletter to drive more sales. The fact that we have all the necessary tools gathered in one platform leads us to quick yet data-driven decisions. Hence, we have optimal results and increased conversion rates.

- Nausicaa B.

"An ideal customer engagement platform with a lot of capabilities" What do you like best about ContactPigeon? Firstly, ContactPigeon’s platform has everything a marketer needs. The solution offers advanced customer insights with detailed dashboards, and a variety of easy-to-use features designed to reach our customers at the right time, with the right message. Review collected by and hosted on G2.com. What do you dislike about ContactPigeon? So far, I haven’t thought of something that isn’t working for me. Review collected by and hosted on G2.com. What problems is ContactPigeon solving and how is that benefiting you? ContactPigeon has helped our brand increase its subscriber list and create an audience of loyal customers. Using dynamic pop-ups, push notifications, 2-Way QR Codes, custom-made landing pages, and newsletters we were able to enrich our client base and maximize our conversions and retentions. Moreover, the platform’s reporting dashboards offer real-life analytics that track visitor behavior for informed decisions about our future campaigns.

- Andy R.