Sales Creatio vs TestComplete

"Complete solution for CRM and process automation" What do you like best about Creatio? For us the main advantages of Creatio are that the system is flexible and easily customizable. We were looking for replacements for several legacy systems running in parallel (maintaining customer details, invoicing and for CRM and sales matters). We were able to easily adapt Creatio to our requirements and received competent support from the manufacturer and the project partner involved, for example on the subject of interfaces and integrations. Creatio proved to be a powerful system that not only serves as CRM software, but also enables us to structure, control and evaluate processes. Review collected by and hosted on G2.com. What do you dislike about Creatio? There was no Sharepoint integration out of the box. Outlook integration is there, but could be improved. A translation of the user interface into German is available, but incomplete, so that additional work had to be done here. Review collected by and hosted on G2.com. Recommendations to others considering Creatio: Avoid thinking of Creatio as just CRM software. The software has considerably more potential, which should be considered when planning a project. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We were able to avoid the effort of operating multiple parallel systems (multiple maintenance of data, synchronization of the data, maintenance of the softwares). At the same time, we achieve a better overview and understanding of customer needs.

- Martin B.

"Increased Sales effectiveness" What do you like best about Creatio? Creatio is a highly scalable and customizable solution. We constantly incorporate new ideas turning them into efficient workflows. Review collected by and hosted on G2.com. What do you dislike about Creatio? Creatio Platform fully meets our business needs Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We were looking to better organize our sales team operations, and Creatio has proved to be a great solution to address this issue. With Creatio, we have our customer data consolidated in one place and can access it quickly from any device. Our reps easily schedule visits and manage tasks. The system helps us track team performance and turn data into actionable insights boosting results.

- Stephen F.

"No-code platform for high-quality customer service" What do you like best about Creatio? The system provides you with the tools to create workflows that mirror your business processes. You can configure out-of-the-box solutions and adjust workflows as company requirements change. The Creatio Academy contains articles that educate you on the product, explaining all the steps to navigate the system quickly. Review collected by and hosted on G2.com. What do you dislike about Creatio? What comes to mind for improvement would be more flexible setup of dynamic dashboards that would allow us to change time intervals we need data for. Review collected by and hosted on G2.com. What problems is Creatio solving and how is that benefiting you? We use Creatio for internal and external customer service. The platform allowed building custom workflows to automatically assign agents to a case based on the service type. Creatio is integrated with our ticketing system to manage ticket purchases and returns. Thanks to the integration with hot spots, we have an additional opportunity to collect customer info. Beesender Chatbot helps to interact with our customers and transfer their requests. Dashboards and analytics allow to be hands-on with service efficiency.

- Oleksiy G.

Ease of managing test script especially for regression testing.

- Tamoya B.

"Great when it works" What do you like best about TestComplete? TestComplete is a pretty robust automated testing tool. I've been using it for about 9 years. It does take some time to learn and unlike the salespeople push it to be plug and play or record and playback, there are some scripting skills needed to get your test scripts working consistently for regression testing. It's been a 9 year learning curve but I've gotten there. Review collected by and hosted on G2.com. What do you dislike about TestComplete? Their license utility leaves little to be desired. The department in charge of licensing should take off the tin foil beanies and be a little less paranoid over their product. Believe me, it's not something worth pirating. Most anti-virus software blocks this license product and getting them to get along has been a nightmare. Review collected by and hosted on G2.com. Recommendations to others considering TestComplete: Make sure your users are technical savvy. During my first training with TestComplete 9 years ago, it was very obvious that the sales team had sold the product as record and playback and that anyone can use it. The other participants in the training class were apparent business users and were not technically minded and were completely lost in the scripting instructions. Review collected by and hosted on G2.com. What problems is TestComplete solving and how is that benefiting you? It's really beneficial for regression testing. However, the scripts have to be watched and adjusted for network fluctuations and delays added to accommodate.

- Toni S.

"It has been very useful for us to perform performance tests as well as performance and interface" What do you like best about TestComplete? It has a fairly complete, powerful and intuitive interface so you don't need to be a programming expert to be able to use it without any problem, the fact that it allows me to perform different tests on my programs and developments is something of great help When I want to verify the proper functioning of my entire program in a much safer, more accurate, faster and more reliable way, the quality of the reports generated after performing the software analysis is quite complete and objective, which helps me make decisions. in a much faster way regarding how we are going to solve the problems detected in the best possible way without generating long delays in the final delivery of the software. Review collected by and hosted on G2.com. What do you dislike about TestComplete? It has some errors that can affect the performance of this application during its use, especially slowing it down or even leaving the program frozen, which happens very frequently, the solution? As there is no other option than to restart the entire application and start the tests from scratch. Review collected by and hosted on G2.com. What problems is TestComplete solving and how is that benefiting you? It has been very useful for us to carry out different tests both of operation and performance and interface for users in a fairly fast and simple way, so that we can be able to identify and correct existing errors in our applications in one much simpler and faster way instead of carrying out manual tests of our systems by members of our work team.

- Mikki M.