SauceLabs vs Freshworks

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SauceLabs

Category: Automation Software Tools

Industries: Marketing, Financial, Technology, Business

Pricing

Live Testing - $39 per month

Virtual Cloud - $149 per month

Real Device Cloud - $199 per month

Freshworks

Category: Automation Software Tools

Industries: Marketing, Financial, Technology, Business

Pricing

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Most popular feedback for SauceLabs

Sauce Labs is used by the entire Information Technology organization for testing applications through web browsers. Use of the multiple browser configurations provides environmental coverage for all our supported operating system / browser platform combinations. Sauce Labs allows USAA to test the configurations in parallel and decreases the overall run-time of test suites.

John Wanke

About SauceLabs

Sauce Labs provides the world's most comprehensive and trusted continuous testing cloud, ensuring leading apps and websites work flawlessly on every browser, OS and device. The Sauce Labs Continuous Testing Cloud provides instant access to the test coverage, scalability, and analytics that QA and dev teams need, and enables them to test across more than 900 browser/OS combinations, more than 200 mobile emulators and simulators, and more than 2,000 real devices.

Most popular feedback for Freshworks

The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.

Alex Bookless

About Freshworks

Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.

SauceLabs reviews

Sauce Labs is used across Yahoo and also in my department (Yahoo Mail). We use Sauce Labs for running UI tests as well as integration tests. It helps us automate the build process by running the tests in a production like environment. There are multiple VMs running the tests in parallel.

- Mohit Goenka

It saves my money and time a lot. Great software ! Great Sauce Labs !

- Hasitha W.

I went from a local setup running my tests to completely in the cloud with such ease. Sauce Labs makes it very easy to run your existing tests with their services.

- Jonathan M.

Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Pros & cons

SauceLabs

Pros
Platform configuration for multiple operating system / browser version combinations
Supports both manual and automated test case execution
Can provision virtual or physical devices
Cons
Provide virtual devices for tablets and phones direct for use without Appium
Decrease the lag time between automated test execution and console display
Better integration publishing test execution results to external test case management systems such as Tricentis qTest.

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.
Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

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