Sched vs Genesys Cloud CX

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Sched

Category: Task Management Tool

Industries: Education, Marketing, Business

Pricing

Engage

$500

Reserve

$1,500

Native

$2,500

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Sched

My first experience with Sched was as a speaker on a conference event being organized by our foreign collaborators. As my first foreign speaking engagement, I was naturally extremely nervous, but Sched made collaborating with the organizers so easy and that I felt very much at ease and ended up delivering an exceptional session. After that experience, I recommended trying Sched for our own subsequent conference events.

Mohammed S.

About Sched

The flexible schedule manager for your unique event. Build, customize, and manage your event schedule in one organized place. Teams can collaborate and work together remotely and in real-time. Engage your attendees and empower your speakers with an interactive experience and tools. Market and grow your event via our web and native apps, or embed it directly in your own website.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Sched reviews

Communication is the main problem that Sched solves. It's an at-a-glance snapshot of an entire evening that easily drills down into specifics. It invites interaction, so that's another communication problem solved/helped. I couldn't be more thrilled to have Sched working on my event's behalf. Thank you!

- Heather B. Producer, Lit Crawl Portland

We used to publish our own website with conference info; it had the basic info, but it was hard to keep the pieces consistent. Now we link to the Sched site from our event page and attendees find everything there. Speakers can post their pix and handouts and complete/update their profiles and send e-mail blasts to all who signed up for their workshop. We got good reporting and from it (and Google Analytics) see a high engagement rate (not just page views; over half set up accounts and created a personal schedule). This is all from their lowest service level/tier; higher levels integrate more with registration/payment etc., but we already have an online store and used it for front-end registration.

- James C. Technical Evangelist

It wasn't too difficult to get everything set up, but we needed a human to help us select the right package to purchase. It was way too difficult reaching someone and we were actually told that no one could assist us for at least another week because that department was going to a conference.

- Lane S. Director

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Sched

Pros
Love the easiness of selecting which sessions I wanted to attend
It then stored it and made it super easy for me to know exactly where to go
My district uses Sched to schedule our entire district professional training
This is fabulous I love that it emails me my schedule and I can access it all day as I attend trainings
I also love the ability to email attendees from the platform and how they also get a daily reminder
It is also wonderful how we can personalize the system with our own branding and images
This was a perfect option for our needs this year, and now that we know more about how it can be used, it will be used more often for our future conference needs."
Cons
We have received many complaints within 24 hours of launching the service
The lack of Spanish interface, because we are in Peru
It is difficult to find your meeting sometimes
There are so many meetings scheduled
Small landing/home page with limited customization."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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