Sendlane vs Social Intents
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Sir Richard BransonMost popular feedback for Sendlane
What I love the best about Sendlane is the UI (User Interface)... it is the first thing you see when opening the app and is very non-intimidating, which can be a turn-off when you are new to autoresponders and new to any particular platform. Words are large, navigation is easy, colors are lovely and unique. The helpdesk is very responsive and oh so patient for those of us who are still learning the system. While I am fairly NEW to autoresponders, this is NOT my first one but this is the one that I like best. It is simple, yet gives you many options for specificity if needed.
Melissa W.
About Sendlane
Sendlane is a marketing automation and customer engagement solution designed to help eCommerce merchants use drag and drop builder to create and send emails across targeted audience. The platform enables marketers to gain insights into customers' behavioral data and create personalized messages via SMS to enhance customer engagement. Businesses can also track clicks, purchases, and visits across websites in real-time facilitating data-driven decision making.
Most popular feedback for Social Intents
While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.
Joshua S.
About Social Intents
Live Chat for Microsoft Teams, Slack, and Webex enables you to chat with website visitors right from Microsoft Teams, Slack, or Webex. Offer customer service and sales support right from Teams, Webex, and Slack without the need for another messaging tool.
Sendlane reviews
Advanced automation workflows allow you to send emails in response to a range of subscriber behaviours which is a plus. There are a few integrations, but they aren't as advanced as those offered by main competitors. I'm confident that this will improve with time.
- Rahul R. Chief Technology Officer
The automation feature is fantastic. It allows me to put things in auto-mode and focus on other important initiatives while Sendlane takes care of the rest.
- Nitish K. Executive Manager
Sendlane's customer service is EXCELLENT! They help with technical support, onboarding and answer any questions in a timely manner. The platform is very easy to use, user friendly and offers great insights
- Eszter D. Marketing Manager
Social Intents reviews
I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
- James H. Director
I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
- Baylor M. Front Desk Assistant
Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.
- Kenny D. Call Center Manger
Pros & cons
Sendlane
| Pros |
|---|
| One of the best deliverability for an ESP I find |
| I have referred Sendlane to many peers of the same industry and am very glad that all reviews were positive |
| The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER |
| Most importantly they have a team of experts to help you with delivery, setting up campaigns, etc |
| They know what they are doing and we love Sendlane |
| Sendlane is the nice email automation tool I have ever used |
| It has the nice email sequence features mainly for Shopify, and has the rich accessibility." |
| Cons |
|---|
| Hard to say because every time we send a recommendation, their team gets that feature built out sooner or later |
| The only suggest I did get was to pay more for the higher program |
| My questions were never answered and I eventually stopped trying to use it |
| I even tried looking on youtube for videos but again, everything was so out of date |
| No where in the contract does it state that the articles and and any information that you are provided to navigate is out of date." |
Social Intents
| Pros |
|---|
| It was incredibly easy to |
| not just install |
| to customize with a great API and documentation |
| A solution that covers basic to completely custom |
| Cons |
|---|
| The built-in analytics are somewhat limited |
| There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. |
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