ShareKnowledge vs Knowledge Direct

Side-by-side comparison of features, reviews, pricing and more

ShareKnowledge

Category: Learning Management System
Industries: Education, Marketing, Business

Pricing

Contact for pricing

Knowledge Direct

Category: Learning Management System
Industries: Education, Business

Pricing

Contact for Pricing

20M+ Downloads
5/5

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ShareKnowledge reviews

Ease of use Scalability to the entire organization Very strong technical team supporting the software

- Matt M. Business System Analysts

Best software support experience than any other product -- LMS and other. Functionality easy for learners. Administrative functionality is answers all needs.

- Tracy H. Chief Learning Officer

Shareknowledge's LMS lacks many of the standard features and functionalities you get from a more established company. The software appears to be built by someone whose knowledge of SharePoint exceeded their knowledge of learning management systems. Any issue we have had with the software required a custom update to resolve our issues. Many of the issues were to "fix" basic functionality that is included in other vendor's LMS.

- Eric M. Training Manager

Knowledge Direct reviews

Nothing but positives about the Knowledge Direct LMS products. Digitec is great to work with from an integration perspective, and very easy to communicate with.

- Chris G Senior Application Consultant

Excellent customer service; program customized for our specific needs. The only drawback was the lack of training and a user's manual, so had to rely heavily on tech support. Overall impression is that it is a cost-effective program that meets our needs.

- Kathleen M. Unspecified

User experience on the platform was clunky and outdated. Missing powerful reports for admins. Nonsensical admin features (such as customer entries in alpha order by first name, not last name). Customer/dev support was not very responsive and unable to address many issues I raised.

- Stacey W. Program Director, Certification and Education

Pros & cons

ShareKnowledge

Pros
I previously used moodle and shareKnowledge is far better
This system is easier to use and change, brand, assign training, run reports and our primary support person is great
Overall Great System with Opportunities for Improvement
Our rep came to our location for three days, but shared his expertise that will last for months to come
His professionalism was superb and did not detract from any part of the presentation
Our rep is very easy to speak with, understandable in translation from his experience to a novice, and is patient
Their positive behavior is helping our company find the solutions to it's needs."

Cons
Some of the reports are hard to navigate if you're looking for very specific information, but overall you can almost always manipulate the report to receive what you're looking for
Reporting could use enhancements
It was difficult for management to view their data, just because some of the terminology was confusing
Pulling and making sense of reports can be tricky
Unfortunately, that is about where the benefits stop
Shareknowledge as a learning management system is a poor design."

Knowledge Direct

Pros
We have recently upgraded to a newer version of KD, though we used the older one for years
Customer service and tech support are phenomenal.We don't have any major issues with performance or maintenance
It was fairly easy to integrate with Salesforce.com and Salesforce Customer Community
Their tech team was very helpful in designing interaction that met our needs
Using SSO is helpful to our customer community users.

Cons
The only thing I'd add is a bit more flexibility with customization
As an admin I'd like to be able to add custom fields and turn on/off certain functionality without contacting KD.

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