simPRO vs GuideCX
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Sir Richard BransonMost popular feedback for simPRO
It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Lori M.
About simPRO
simPRO is a leading global provider of project management software for the trades. Since 2002, simPRO has developed a range of solutions to help businesses work smarter, provide exceptional service and maximize profitability. Over 7,000 businesses with over 200,000 users worldwide use simPRO to streamline their operations. With powerful features for quoting and estimating, scheduling, inventory management, communicating in the field, improving cash flow and reporting.
Most popular feedback for GuideCX
Beynd is the most customer-oriented Project Management tool I've seen thus far, hands down! It not only exceeds my needs as a PM, but it also engages the customer with transparency in a way that is both internally robust, and externally impressive! This product has enabled me to more efficiently delegate tasks to both my team members and my clients in a way that better meets both our needs while also minimizing the scope of my projects, which is paramount! Keep up the great work, Beynd!!!
Moxie G.
About GuideCX
GuideCX is a client onboarding and project management platform that makes it simple to invite, guide, and engage internal and customer teams. Task automation, transparent project views, and easy access to tasks and status updates through the portal, email, or mobile app keep your client at the center of every project.
simPRO reviews
We have had a good experience with Simpro implementation team and our consultant was great. The suppourt team are not as well versed in the software and sometimes don't come up with the correct solution to the problem
- David C. Managing Director
It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on.
- Martin S. director
Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.
- Dean K. Marketing & PR Manager
GuideCX reviews
The benefits I received from this product include: Structured onboarding process, stress free day, engagement from our clients, and the ability to become more efficient throughout the day!
- Cameron M. Business Development Director
The level of detail the tool provides is above and beyond. Our clients, internal team, and third-party vendors all have full transparency, accountability, and are constantly informed. It combines process, schedule, timeline, product manuals, communication, and documentation into one. I have been a PM for 10 years and never have I experienced something that was *actually* a one-stop shop turnkey solution. The training materials, onboarding process, and support staff consistently exceed my expectations. Whenever I have a question, I chat with support and they have an answer within moments. I love the iterative nature of the platform where feedback is taken from users and implemented.
- Teresa H. Implementations Project Manager
It is hard to check out messages as they are so separate, in different tasks, not on the same feed. Firstly, it was difficult to find out how to send messages, how to tag people.
- Julia S. Project Coordinator
Pros & cons
simPRO
| Pros |
|---|
| Creates a great communication tool and helps bring clarity throughout the whole company |
| Simpro is the best software around for the kind of industry we are in |
| Centralizing our information on customers and jobs is what I really like about the software and the support from simPRO staff is outstanding |
| The inventory management capabilities are a significant improvement over our previous methods." |
| Cons |
|---|
| Not the easiest program to learn it also is missing some features the would come in handy |
| Sometimes can be a little sluggish |
| We have been kicked offline a couple of times |
| From what I understand Simpro originated in Australia and they use mark up percentage where as in America we use Gross Margin so beware |
| From a technician and management perspective the platform either doesnt record any of your information for the day because it failed to sync or it crashes and wont log you in on the day." |
GuideCX
| Pros |
|---|
| It not only exceeds my needs as a PM but it engages the customer with transparency, in a way that is both internally robust, and externally impressive |
| The attention to detail the Beyond team has is outstanding |
| There were a few tasks I had in one of my projects that didn't have attachments on them and Customer agent noticed this |
| It's automation allows us to start the project and step back with confidence that each task will assign at the appropriate time |
| Overall, GudeCX helps to keep our projects organized and helps our customer's to see the project's progress, we really like this." |
| Cons |
|---|
| I have run into a few snags which all ended up being user error |
| The answer was there in front of me |
| I just needed the service team to point it out |
| Our training was horrible, and the person and no clue how we were going to be using it at all |
| Check the Details Before Falling for the Sales Pitch |
| There's a bit of irony when you fail to onboard with onboarding software |
| After more than 4 months, we decided to cancel their service and have moved to another onboarding platform." |
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