slack vs Freshdesk
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Sir Richard BransonMost popular feedback for slack
Slack is a great way to manage teams and chat. It has public and private channels which make it easier to handle chats with employees and clients. It is customizable as per the requirements and an easy way to transfer files instantly. As it is focused on business, it has a lot of integration to increase the productivity.
Yash W.
About slack
Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.
Most popular feedback for Freshdesk
Its easy to use. Easy to work with several teams by using group filters. Easy to apply pre-set filters to incoming emails and prioritize.Easy to follow the email thread and to see earlier conversation with the person. Also nice to create tickets to colleagues or other teams. I also like the way we can automatically tag incoming tickets and the ways the ticket show if its new, pending or responded.
Lisa N.
About Freshdesk
Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
slack reviews
We were able to create a large virtual network of employees that can communicate as though they are together. There was a lot of disruption in terms of where we worked, but in terms of how we worked—very little disruption.”
- Mark Smith Senior Technical Product Manager, T-Mobile
We do four times as much work as we did a couple of years ago. And that would not be possible without Slack.
- Cole Haan Caroline Yi, Director
The thing that keeps us connected the most is Slack. It’s a very immediate and straightforward method of communication, and really the only channel that people prefer and enjoy using.
- Deliveroo Will Sprunt, CIO, Deliveroo
Freshdesk reviews
Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.
- Chloe T. Global Marketing Director, Biolage
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.
- Victor S. Total Quality Management Manager
It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.
- James S. Demand Generation, Marketing Manager
Pros & cons
slack
| Pros |
|---|
| The best features of Slack are its innovative interface and easy to use features |
| Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly |
| Slack also makes it very easy to start a video chat with a coworker, or even a larger group meeting which has been very helpful when working remotely |
| Slack also makes it easy to integrate google apps with it so you can access your documents easily too. |
| Cons |
|---|
| Slack is very effective at what it provides and I have not had any major issues or complaints against it |
| The only downside I can really come up with is that Slack is less common than Microsoft Office 365, so if you are planning to use Slack outside of your own team/company, then it may be harder to coordinate as a company may not have Slack and use Teams instead. |
Freshdesk
| Pros |
|---|
| Freshdesk provides an unrivalled ability to stay on top of client support and issue management |
| This tool is so far the best in class at supporting our needs in supporting our client base. |
| Cons |
|---|
| Mobile app needs work |
| Does not provide as much functionality as the browser based version |
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