slack vs Freshdesk

We were able to create a large virtual network of employees that can communicate as though they are together. There was a lot of disruption in terms of where we worked, but in terms of how we worked—very little disruption.”

- Mark Smith Senior Technical Product Manager, T-Mobile

We do four times as much work as we did a couple of years ago. And that would not be possible without Slack.

- Cole Haan Caroline Yi, Director

The thing that keeps us connected the most is Slack. It’s a very immediate and straightforward method of communication, and really the only channel that people prefer and enjoy using.

- Deliveroo Will Sprunt, CIO, Deliveroo

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager