Social Standards vs eclincher

"At J&J, we looked for quite some time to find a social analytics tool that would bring quality customer insights in real time, that would be easy to be used by all, and that would help us develop the right concepts and products for the future, reducing our development time. When we met with Social Standards, we felt they were the perfect partners for our needs and we have been using their tools and services with great benefits."

- Sebastien Guillon, CEO, Michel at Augustin (former Global President J&J)

"When we think about what we need to do with a product category and how to grow it, by and large our teams look at IRI data to determine which price points and brands are growing, then they infer why they’re growing. Because there’s no attributes in IRI, there’s no real way to understand WHY something might be growing, so we use Social Standards to help dissect and get more granular on the WHY. Social Standards helps us understand: Which brands are winning and why? How is the subcategory performing vs. the larger category? What’s driving growth or decline?"

- Elizabeth Harris, VP Strategy, Constellation Brands

"Social Standards delivers unparalleled insights about brands, products, trends, and influencers. At Prelude, we consider our partnership with Social Standards to be invaluable as we evaluate the market. We believe that they are a true competitive advantage for the brands they work with."

- Alicia Sontag, Partner, Prelude Growth Partners

I was very happy to find e-Clincher because it is reasonably priced but find that it lacks some features and wish it was a bit more intuitive for the user. For example, I find the Auto Post feature a bit complicated and took a while to figure out how to actually create a queue. BUT, every time I have been confused or frustrated, customer service has been excellent. Quick and friendly responses. Would love to see a feature where we can give clients access to review scheduled posts for their specific account(s) prior to publication. Looking forward to new developments and advances!

- Jamie C. Co-founder & Content Strategist

Simply put, I have never experienced better customer service anywhere for any software. If you don't know how to do something, they help you right away and even send custom, step-by-step instructions on how to get there. What happens if they don't have the feature? They look at adding it! They've added several of my suggestions over the last 8 months.

- Cheyenne F. Director of Social Media

I find the adding and managing of accounts really easy. the functionality of user accounts and priviledges for each is great, let's me build the workflow to avoid mistakes and keep a great overview of upcoming planned content across channels.

- Benjamin P. Creative Director