Spike vs Aircall
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Sir Richard BransonMost popular feedback for Spike
Grouping by sender/participants into reasonable threads is the best feature I've seen in an email client and the single feature that helps me bulk-manage newsletters I wanted to catch up on but wasn't able to, or notifications from the same service. It makes cleaning your and reducing unread messages by HUNDREDS a piece of cake. Spike saves me from drowning in dozens of emails coming every day.
Cezar P.
About Spike
Spike is the future of email. The Spike app transforms your inbox into a chat-like interface and brings all your messaging, collaboration, tasks, and video/audio calls into one place. Instead of app-switching to check off a task or create a meeting agenda, Spike's powerful Inbox gives you all the tools you need in a single workflow. Making it extremely simple to get your work done, communicate with team members/clients, stay organized and stay productive. Spike makes it easy to collaborate and manage—Email, to-do lists, tasks, Notes, Group Chats, docs, and way more -all from your inbox!
Most popular feedback for Aircall
Using Aircall in the last year also gave me the chance to become familiar with your subscription plans and billing models and I find them reasonable, flexible and fair to both parties, in every sense. Aircall is a telephony solution, that I recommend to all fellow managers that are either planning to implement a phone service or need to replace an existing platform. With that, I’d like to confirm that we are willing to extend/renew Soitron’s Aircall subscription and continue with your services. I am considering 1 or 2 changes in the subscription plan, to fully meet our business needs in the next 12 months. I’d be happy to review and discuss that with you, whenever you are available for a call, either this week or next.
Orhan M.
About Aircall
Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds. There is no hardware. There are no headaches. The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications. Boost your productivity with a robust dialer and features that encourage collaborative working: Phone numbers for other countries Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent. Commonly used contacts Make new contacts and share the ones you like with your team so that everyone can participate in the conversation. Assign and provide feedback on calls When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do. ● Call transfer You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not. ● Call recording Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions. Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.
Spike reviews
Spike makes inbox zero nearly effortless, with easy mass archive and trash and built-in unsubscribe and blocking. Organizing by conversation participants and presenting the thread like a chat conversation fixes the problem I've had with virtually every other email client where you can't tell which direction the conversation is going or where the newest message is. It just makes sense.
- Michael V.
Everything works: unified inbox, signature customization, hot keys, thread view for emails, and Google contacts integration. Making email for my business impossibly simple and fast.
- Chad M. Insurance Producer
My favorite part is that I don't spend half my day cleaning up my inbox and Imreally love the display contact feature that not only lets you see name and photo of sender but all previous emails in the side panel too! I've been trying out others but Spike leave the rest behind
- Steve P. Ceo
Aircall reviews
Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.
- Jeff C
It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.
- Kristin S
Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.
- Ryan Arthur
Pros & cons
Spike
| Pros |
|---|
| I really like the clear and clean interface, I love simple and non-confusing things |
| It has everything it takes to get into the toolbox of marketing.The way Spike sorts emails is genius |
| It turned my inbox into a chat-like experience, where emails are grouped by people and not threads/topics - so it actually feels like I'm using a IM and not an outdated email client.the ability to have it setup on multiple devices so you have access to the information when you need it |
| Being able to "PIN" items for quicker access |
| also the ability of finding any attachment based on a specific contact. |
| Cons |
|---|
| Some of the more advanced features still need some work |
| I'd love to see tagging in notes (so collaboration would be smoother), or the option to add a call link into an invite directly (like in Google Calendar).having the ability to use the "REPLY ALL" being more accessible and not have to hunt for it.Wish there was a way to click on a calendar date in an email and have it added to the Spike Calendar |
| Smart email folders might also be useful for Spike. |
Aircall
| Pros |
|---|
| Reaching various countries |
| Fantastic call clarity |
| Seamless integration with Hubspot |
| Cons |
|---|
| Agent (popup) from Hubspot speed and response time |
| Better call history use (analysis) |
| Program stability on Mac |
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