Spike vs Freshchat

Side-by-side comparison of features, reviews, pricing and more

Spike

Category: Communication Tools
Industries: Education, Communication, Business, Marketing

Pricing

Pro

$5/MO

Business

$10/MO

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Spike reviews

Spike makes inbox zero nearly effortless, with easy mass archive and trash and built-in unsubscribe and blocking. Organizing by conversation participants and presenting the thread like a chat conversation fixes the problem I've had with virtually every other email client where you can't tell which direction the conversation is going or where the newest message is. It just makes sense.

- Michael V.

Everything works: unified inbox, signature customization, hot keys, thread view for emails, and Google contacts integration. Making email for my business impossibly simple and fast.

- Chad M. Insurance Producer

My favorite part is that I don't spend half my day cleaning up my inbox and Imreally love the display contact feature that not only lets you see name and photo of sender but all previous emails in the side panel too! I've been trying out others but Spike leave the rest behind

- Steve P. Ceo

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Pros & cons

Spike

Pros
I really like the clear and clean interface, I love simple and non-confusing things
It has everything it takes to get into the toolbox of marketing.The way Spike sorts emails is genius
It turned my inbox into a chat-like experience, where emails are grouped by people and not threads/topics - so it actually feels like I'm using a IM and not an outdated email client.the ability to have it setup on multiple devices so you have access to the information when you need it
Being able to "PIN" items for quicker access
also the ability of finding any attachment based on a specific contact.

Cons
Some of the more advanced features still need some work
I'd love to see tagging in notes (so collaboration would be smoother), or the option to add a call link into an invite directly (like in Google Calendar).having the ability to use the "REPLY ALL" being more accessible and not have to hunt for it.Wish there was a way to click on a calendar date in an email and have it added to the Spike Calendar
Smart email folders might also be useful for Spike.

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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