Spotler vs Intercom

"Perfect tool for e-marketing"

- Mehul P.

"EASY AND SIMPLE" What do you like best about Spotler? It's just an easy and simple app where can shuffle and change tracks with current playlist while you're still doing something else. It makes have this mindsets of being closer to your favourite artist or playlist a kind of and with awesome audio qualities.

- Walter F.

"Great onboarding and support" What do you like best about Spotler? We have been using the Spotler email marketing package for a few months now and we are happy with the email platform so far. The onboarding and training have been outstanding. They make sure that you're happy with using the email platform and have given us 10 hours of training. They even set up our first campaign for us. The reporting has good detail in terms of being able to filter per email/ campaign. The emails have an easy drag and drop editor and Spotler also designed our first templates for us which we were quickly able to implement within our campaigns. Dynamic content has also proved useful for personalisation, where multiple fields can be set as criteria.

- Lisa F.

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.