Square Appointments vs Planio

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Square Appointments

Category: Task Management Tool

Industries: Business, Marketing, Education

Pricing

Plus

$29+/mo.

+ processing fees

Planio

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Platinum - €149 per month

Diamond - €75 per month

Gold - €39 per month

Silver - €19 per month

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Most popular feedback for Square Appointments

I'm currently searching for another appointment system that has some of the features square is lacking, there's just many things Square should offer for the beauty industry that they don't and for such a big company they would be such a small changes I don't understand why they don't initiate them.

Heather m.

About Square Appointments

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. It's a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. Square Appointments is now free for individuals, and really affordable for teams.

Most popular feedback for Planio

Overall: Overall Planio was once my favorite project tool, and I still recommend it when people want something very simple and lightweight. But other competitors like Monday.com, Asana, Airtable and others have really overtaken Redmine based products in the project management arena, so given that Planio isn't really much cheaper than the lower tiers of these other tools, it's hard to know where Planio really come out on top any more.

Steve M.

About Planio

Planio is a cloud-based bug tracking and project management solution that enables users to process incidents, manage workflows and build a central database for document management.

Square Appointments reviews

I love that I don't have to do all the work. Once things are set up it allows the client to schedule and automatically sends an email with the zoom already inserted. Saves time and energy when I can be preparing for the session and not caught up in sending out a zoom invite each time

- Cindy S. Energetic Healer

I loved how easy it was to set up. There were quite a few steps involved, but the app provided the steps needed and let me know if I was missing anything.

- Matt B. Freight Rate Analyst

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

- Lucille G. Event Director

Planio reviews

Overall: The system is reasonably fast, and good at what it does. Problems are responded to promptly (very quickly in some cases!). Over a 6 month period we reported three relatively obscure bugs, and all three were fixed within 24 to 48 hours. The core functionality is strong and reliable. If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification. Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information. To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client. As anyone who has ever tried to configure that in Outlook or Thunderbird can tell you, the installation of a certificate and the configuration of the client to use it are fraught with difficulties. Many people just give up. An ideal solution would be for the system to support plain-text email notification of task status changes as it does now, but with the option to not include the details, just the task title and the statement "The status of this task has changed. It is now assigned to you with XXXX Priority. Please see the task for details [link]". However, this is a relatively minor problem that does not detract significantly from our overall positive experience using the system. It's a strong solution.

- Bob A.

Overall: Generally ugly looking and can be very clunky and frustrating to use. Overcomplicated for what we need. But it does the job for simple things, and I had a really good experience with customer support quickly fixing a bug.

- Amy G.

The obtaining of reports in relation to the hours worked, the assigned projects and the organizational structure is fantastic. We continue using Planio for all our projects. It allows us to optimize operations more and more.

- Daniel P.

Pros & cons

Square Appointments

Pros
I liked how simple it was to confirm and book appointments
The reminders are great too they send out
What I liked the most about square appointments was the ease of being able to input my information about my schedule so clients would be able to create appointments effortlessly
It also works great with google calendar which is a major plus for me
It was a great stepping stone to feel what I liked, how I could things differently."
Cons
I have tried two other online schedule systems prior to square
Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us
If you encounter a problem it can be very difficult to find the contact number for customer service through the square site
The only problem with it is that typically our clients just want black and white, yes or no, a or b
We set up the schedule, blocked out times, and were able to make exceptions."

Planio

Pros
Overall Planio was once my favorite project tool, and I still recommend it when people want something very simple and lightweight
Easy to keep track of your ongoing projects
Repositories for your projects are also a plus being able to see an issue asociated revisions of your code
In addition there is lots of flexibility in choosing the appropriate plan in terms of the number of projects and users."
Cons
Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem
To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client
Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information."

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