Station vs Genesys Cloud CX

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Station

Category: Task Management Tool

Industries: Marketing, Financial, Technology, Business

Pricing

Free

The basics for individuals

And organizations

$0

Per year

Team

Advanced collaboration for

Individuals and organizations

$44

Per user/year

For the first 12 months*

Enterprise

Security, compliance,

And flexible deployment

$231

Per user/year

For the first 12 months*

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Station

Where do I even begin? I have multiple emails, multiple Slack channels, a Skype account, online accounting, linkedin, dropbox, calendar, google drive... and so many more ALL in one place in an easily clickable app workspace. I don't have to have all of these apps open at the same time, and I get desktop notifications for each one in real time!

Corey D.

About Station

Station helps you find key information scattered across hundreds of apps thanks to a unified search nested in your browser. Whenever you need to access or share any document, task, and information, Station instantly resurfaces the most relevant results intelligently as you go about your work. No more switching through apps, tabs, or asking your co-workers. Station makes information actionable with Power-ups: check your team's latest edits and comments in Google Drive or join your next call instantly without opening your Calendar. You can customize Station to your workflow with tons of other views like pins, frequently visited pages, and more. We're currently working on collaborative features to help teams automatically organize all the knowledge they share across cloud services (like Google Drive), knowledge bases (Notion or Airtable), task managers, and more. Request access to our Beta and be among the first to test it.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Station reviews

What I like the most about station is that you can have all those apps that you use daily for productivity, monitoring, communication or simply have everything organized and even click away between one app and another

- Juan D.

The best thing about Station is the fact I can have all my favorite applications all in one place, it makes my life a heck of a lot easier and I can now operate more efficiently and be more constructive

- Ewan J.

Compared to the competitors starting to spring up, Station has the smoothest UI. I only have two apps open on my machine now; Chrome in order to google to the occasional thing and watch YouTube, and then Station to do EVERYTHING else I need to throughout my day.

- Tim W.

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Station

Pros
Everything is organized
Easy to use
Save time.
Cons
There are some glitches for certain sites
Rash or the page won’t load
Minor bugs.

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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