Stickies vs Genesys Cloud CX

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Stickies

Category: Task Management Tool

Industries: Marketing, Business, Communication, Social Media

Pricing

Starting From:

$5.00 /month

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Stickies

While working, requests and small details are coming my way constantly. To keep track of them, I use Stickies. This can include a To-Do List for the day or week, a draft of an email I want to send, or on the fly notes during planned or unplanned meetings. I love Stickies and always suggest tell my coworkers to use them!

Craig C.

About Stickies

Stickies is a fun visual way to curate, organize, and manage your work - on your own or with a team. Stickies features a rich editing experience that allows you to create to-do lists, voice and video notes, drawings, upload files, and more. When working with a team, enjoy real-time collaboration, chat, comments, mentions, and more.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Stickies reviews

Stickies is great for reminders and organizing small thoughts

- Rachel S. Athletic Trainer

For a low-cost, I am able to easily use an application to stay organized either while in a brainstorming mode OR in a let's-get-stuff-done kinda mode.

- Bee R. Owner

There was mention of an alert or notification system on page 2 of this survey. I'm not aware that stickies has this capability but if it did, that would be awesome. Not only would I have the stickie prominently displayed on my desktop, I would also have the ability for the stickie to alert or notify me when a task was due.

- Michael M. Director

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Stickies

Pros
Very useful tool for keeping tabs of various projects
Ease of use Customization (size, color, placement) Core function of, essentially, virtual note-taking
Cons
There are not any current cons

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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