SutiHR vs SentricHR

I have been involved in several large-scale system implementations (of HRIS systems, ATS systems, and the HR side of an ERP) in my HR career. I have implemented and/or worked with NJOYN, Taleo, Oracle, Peoplesoft, Sage, and Suti (twice). Of all of the systems I've used and the vendors I have worked with, Suti has eclipsed them all in their flexibility, and the ability to fit the needs of the business! Kirsten, as our implementation partner, has been outstanding. She is responsive, solutions-oriented, and has this incredible "can-do" attitude with every crazy request. We've had such a good experience that we are now investing in Sutisoft for our Accounts Payable and Employee Expense solutions!

- Shannon J.

SutiHR has almost all the HR features that we are looking for. Applicant Tracking, Time and Attendance, Performance Reviews, etc. Price-wise, it is affordable compared to other HRIS. It also tries to improve their system as much as possible like adding "partial time off" ability to Time Off Request.

- Jodie J.

So glad we found SutiHR and it contains all the modules we will need as we grow and evolve. Several HRIS would not do business with us until we reached a certain number of employees. I did not want to start with one HRIS and then move to another once we grew bigger. Plus they have amazing support, we have even got calls from the company President asking how things were going, ideas for improvement, and thanking us for being their customer. Additionally, our technical employees who are very particular about applications/systems even give this a thumbs up. So I will consider this a huge win from my internal customers, HR serves each day.

- Rikki W.

Their customer service. They are very responsive, quick, and knowledgeable. When we were looking for HRIS and payroll software in 2016, I wanted one where you had a dedicated representative instead of a call center type customer service. I had the philosophy of "if everyone can help you, then no one can" and if you have repeat issues, you just have to restart it all with whichever rep you are talking to. Well, Sentric had a dedicated rep structure at the time. However, in early 2017, they switched from a dedicated rep model to a case system that assigns your issue to the best Product Support analyst right off the bat. I was not pleased when I found out. But after doing it for over a year, I really like it overall. I am working directly (most of the time) with the person who will work on the problem and fix it (which means less mistakes and less waiting). I also like their customer hub where I can go to try to learn something new or figure things out before a submitting a case.

- Brandon M.

I like the Time Administration piece, allowing our employees to clock in/out, tie to their absences and leave plans, and be signed electronically by the employee/managers. It's been a huge time saver on my end, coming from a very manual time card process.

- Emma O.

When things go wrong they have a hard time figuring them out. Right now I am having an issue with the Projects and tasks codes that are inactive but you can still see them in the kiosk and they haven't been able to fix this since March 5. They have many reports but nothing you would use - nothing that gives a manager the days each employee has taken, is scheduled and what is left. Right now the vacation tracking for each employee on the home page is wrong and no one informed us until I put a ticket in asking about it. There are always issues with the tracking of Paid Time Off and they can't really give you a firm answer on why it happens they just tell you how to fix it which I already know but I can't tell if it is wrong unless I go in and check everyone periodically, which is crazy. I even met with my Sales Rep, Karl Bayer in March and went over all they issues - he was going to put the list together and get back to me on a game plan in the next few days but never heard from him and even followed up several times. The Onboarding was so difficult our HR Department went to another provider.

- Diane L.