TapMango vs Chorus

TapMango has helped us improve our loyalty and rewards program hands down! The features allow us to market our business in a variety of new ways that weren’t available through our prior provider. Our rep Faiyaz is always responsive and eager to help. When the Covid pandemic first hit Faiyaz reached out to us and set up our mobile and online ordering with in our phone call. Accepting online orders with curbside pickup was crucial during this time. I am happy to be a TapMango customer and I’m looking forward to what new features they will be adding.

- Jamie Bowman

We have had a great experience! Just in the short time we have been a customer (4 months)- they have already rolled out new features to really help us keep our repeat customers engaged and coming in. Amandeep is our rep, and he is extremely responsive and helpful. He makes us feel like he cares about our business being successful. Also, I have utilized the online chat feature several times, and that is a great way to connect with any questions. I felt like it was a little intimidating at first, as the platform has a ton of features, but jump in, you won’t regret it!

- Shannon Weston

I have an ice cream shop and I was waiting my first 3 months to write this review and I strongly recommend this reward pos system, last year I used the competitive reward POS and cannot complaint about it. At first I was kind of no way I would not change, but after the demonstration this reward program is totally integrated and automatic with my Clover merchant system. Many many features than the competitor and better price. The support from Eric Ngo makes everything that I imagined/expected happened and he is always ready to explain and set up everything that I need no matter how many times and question I have.( Believe me, ALOT of questions). My revenue are growing as my customers are returning this is what a rewards program supposed to do and this one is the best!

- Hugo Cerqeira

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan