tawk.to vs Aircall

tawk.to is a free live chat program that allows you to monitor and talk with visitors on your website or from a free page that you may customize. You can access either of these features from the app's website. You are free to have an infinite number of agents and to add those agents to an unlimited number of sites, allowing those agents unrestricted access to all of your visitors. Your conversation history will remain stored indefinitely unless and until you erase it. You have the ability to alter the appearance of widgets, including their location, color, and icons, as well as the content of widget headers, messages, and forms. You can also: - add welcoming messages, chat rescuers if agents are busy, or other simple or advanced triggers; - use shortcuts (canned responses) for quick answers on common questions; - setup Pre-chat form to ask required contact details of the visitor; - use shortcuts (canned responses) for quick answers on common questions; - use shortcuts (canned responses) for quick answers on common questions. The Tawk.to Android app allows you to perform the following tasks: - register in Tawk.to, add websites, and generate widget code for them; - receive push-notifications about new visitors on your website, new chat requests, and new messages from visitors or your agent colleagues; - monitor visitors' movement on your websites and initiate chat with them; - invite agents into Tawk.to, speak with them in direct messages or group chats; - work with tickets from users, sent to your There is none. No advertising. No spam. It has always been and will continue to be completely free.

Aircall is a cloud-based phone solution that is simple to use and has features that are designed for a higher quality of communication. It is trusted by more than 13,000 businesses. You may have a chat with anyone, anywhere in the globe today by setting up VoIP in a matter of seconds. There is no hardware. There are no headaches. The Aircall softphone may be integrated into your existing workflows with a single click, making it simple to connect customer relationship management (CRM) systems, help desk solutions, and other crucial applications. Boost your productivity with a robust dialer and features that encourage collaborative working: Phone numbers for other countries Claim local numbers for your company in more than one hundred countries, even if your crew is located on a different continent. Commonly used contacts Make new contacts and share the ones you like with your team so that everyone can participate in the conversation. Assign and provide feedback on calls When you provide a call to a member of your team or provide additional context with a note, the call will automatically appear on their list of things to do. ● Call transfer You can quickly hand off a call to any of your coworkers with just one click. You also have the option to transfer to the member of your team with the highest qualification. Before transferring the call, make sure you are aware of who is available and who is not. ● Call recording Reviewing call records can assist in confirming details, helping to ensure quality, and directing training sessions. Native SMS: Talk to your customers and prospects using text messaging. This feature allows you to send and receive one-to-one SMS messages. Available for purchase in the United States, the United Kingdom, Australia, and France.