Terraform vs Chorus

We manage a multicloud infrastructure using Terraform for a major corporation. Terraform has been very flexible, easy to plugin with other systems. Without Terraform, managing a multicloud environment(and even hybrid env where few resources are on-premises) would have been a lot harder.

- Chetan Y.

1. There was generally one example on each resources in terraform documentation which makes understanding a bit challenging. 2. There are very few developers with the terraform experience. 3. After writing the terraform scripts, the developers has to check the terraform plan properly before proceed the terraform apply command . There is a possibility that Developers run terraform apply command directly which would lead to deletion or modification of the resources and once resource is modified or deleted, there is no way to get the resources back.

- Shriya S.

It had a very relevant and positive impact on infrastructure deployment.

- Ricardo D.

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan