Terraform vs Freshworks

Side-by-side comparison of features, reviews, pricing and more

Terraform

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Terraform Cloud is free to use for up to 5 users with unlimited number of workspaces. There are also additional capabilities available for purchase. The Team upgrade is available for $20 per user per month, so an organization with 5 people using Terraform Cloud with the team upgrade will pay $100 per month.

Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

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Terraform reviews

We manage a multicloud infrastructure using Terraform for a major corporation. Terraform has been very flexible, easy to plugin with other systems. Without Terraform, managing a multicloud environment(and even hybrid env where few resources are on-premises) would have been a lot harder.

- Chetan Y.

1. There was generally one example on each resources in terraform documentation which makes understanding a bit challenging. 2. There are very few developers with the terraform experience. 3. After writing the terraform scripts, the developers has to check the terraform plan properly before proceed the terraform apply command . There is a possibility that Developers run terraform apply command directly which would lead to deletion or modification of the resources and once resource is modified or deleted, there is no way to get the resources back.

- Shriya S.

It had a very relevant and positive impact on infrastructure deployment.

- Ricardo D.

Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Pros & cons

Terraform

Pros
Support all major cloud providers
good documentation
good support of providers

Cons
We need the tool to be easier to code logic similar like the programming languages we use
Creating a CICD pipeline is hardhaving a single state file is a disadvantage, terraform runs slow if it's not running in the same network where the state file is

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

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4.6/5

20M+ downloads

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