Terraform vs Intercom

Side-by-side comparison of features, reviews, pricing and more

Terraform

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Terraform Cloud is free to use for up to 5 users with unlimited number of workspaces. There are also additional capabilities available for purchase. The Team upgrade is available for $20 per user per month, so an organization with 5 people using Terraform Cloud with the team upgrade will pay $100 per month.

Intercom

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

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Terraform reviews

We manage a multicloud infrastructure using Terraform for a major corporation. Terraform has been very flexible, easy to plugin with other systems. Without Terraform, managing a multicloud environment(and even hybrid env where few resources are on-premises) would have been a lot harder.

- Chetan Y.

1. There was generally one example on each resources in terraform documentation which makes understanding a bit challenging. 2. There are very few developers with the terraform experience. 3. After writing the terraform scripts, the developers has to check the terraform plan properly before proceed the terraform apply command . There is a possibility that Developers run terraform apply command directly which would lead to deletion or modification of the resources and once resource is modified or deleted, there is no way to get the resources back.

- Shriya S.

It had a very relevant and positive impact on infrastructure deployment.

- Ricardo D.

Intercom reviews

“Announcing new features through Intercom is the most effective way our users become aware of what we're building.”

- Veena Gupta

"Intercom is a great Customer Support tool" What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack. Review collected by and hosted on G2.com. What do you dislike about Intercom? Based on the above we wanted to take advantage of one of their higher tiers. Frankly speaking, working with their Sales team has been a real pain and detractor. They firstly want to try and use Intercom for the whole sales cycle which is not great, and conversations that would take 5 minutes if you just hopped on a call, drag out for days. We are also migrating over to an EU bucket from their current US bucket, and again their Sales team has not been especially helpful in addressing specific areas of concern around this. Migrations have a number of different areas to consider and you can feel that the Sales team just want to "get the deal done." It has made us second guess our entire upgrade.

- Ian M.

"The benchmark of all chats." What do you like best about Intercom? Intercom is by far the leader in live chat software, from its capabilities and reach to its versatility via extensions, you can do so much with it and when your users interact with it, the experience is immediately familiar to them, which makes it feel simple and reliable. With added HIPAA compliance, you can do so much for your medical practice, we've included it in our mobile app and website and patients love using it. I would say that it's worth every penny. People are famliar with Intercom's experience so they will trust in your brand!

- Chris L.

Pros & cons

Terraform

Pros
Support all major cloud providers
good documentation
good support of providers

Cons
We need the tool to be easier to code logic similar like the programming languages we use
Creating a CICD pipeline is hardhaving a single state file is a disadvantage, terraform runs slow if it's not running in the same network where the state file is

Intercom

Pros
Easy to create customer journeys/sequences
In product tours
In product tool tips

Cons
Customer support could be betterwish posts looked less like pop ups
the interface is difficult to use at first

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