Testim vs Chorus

From my experience with different automation tools in the past I wholeheartedly believe that "Automation is not an auto-magic". To be efficient, it requires investment. And open source automation tools are not that free as it might seem. I have been dealing for months with all these "around automation" issues - setups, configurations, environment maintenance, and other technical infrastructure which is important because automation won't work if I don't handle that, but the time that was left for really authoring tests which could show actual value was about 20% of my time (not even talking about dealing with locators and other ongoing maintenance). This is why I truly believe that to bring real value to my company it would be most effective if we hand over this "side-effect headache" to external professionals who will take care of everything but the business flows and we will add coverage much faster. Testim gives great value for money allowing to deliver high quality software in a shorter time. Additionally, Testim is more than just software. It is also a community, shared by Testim staff and customers, where we have the opportunity to exchange customers experiences, participate in road map reviews, join various automation expert panels being held on an ongoing basis and this whole thing increases our level of expertise providing the opportunity to share and learn. This professional growth of employees is definitely a gift companies gain from their cooperation with Testim.

- Katya A.

We have more than 50 users that using Testim on a daily basis. It is a very simple platform that everybody can learn just in a few minutes. They releasing new features and adding more functionality almost every week. Once of the best products that I've ever used.

- Evgeniy A.

My experience has a positive one. The tool does it says, and it does it well. It's easy to use and easy to maintain. The team picked it up pretty quickly. No coding necessary.

- Rene H.

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

- Verne S.

We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.

- JJ Ferroni

I honestly can't think of a team that could not benefit from observing calls with direct clients or prospects. It provides an amazing opportunity to learn, reflect and improve.

- Keely Sullivan