Thought Industries vs Incident IQ

Side-by-side comparison of features, reviews, pricing and more

Thought Industries

Category: eLearning Tool
Industries: Education, Marketing, Business


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Incident IQ

Category: eLearning Tool
Industries: Education


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Thought Industries reviews

Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

- Mark G. Salesforce Administrator

We have grown with TI. They do a good job of trying to meet us where we are.

- Alexandra P. Customer Success Specialist

There is a bit of a learning curve with all the tools available, but between Office Hours and the new customer trainings, it is easy to become an expert.

- Cary S. Director of Training and Guest Services

Incident IQ reviews

Overall the system has been great! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory.

- Jack L. Technology Director

Overall it's a fantastic product with a wonderful team of devs. Highly recommend to any K-12 district team.

- Matt B. CTO

The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard time with our team in both these areas and while we can train people to better, some integrations into these areas would be helpful.

- Nathaniel G. IT Technician

Pros & cons

Thought Industries

We are very happy with the platform and our relationship with the company
That is important for me because doing a deep-dive with one quality idea yields the best return
That being said, when I am in a "quantity mode" for ideas, there are no lack of resources
We have had great training and set-up has been easy to manage
They are great to work with and truly want what is best for us
TI is also continually developing for the better, so look forward to seeing what else is in store."

The site can be confusing to navigate at times
The exported data files can be confusing to manage at first and requires some effort to digest and absorb
The reporting is lacking and it is difficult to customize user reporting
However the biggest "miss" is still the lack of rules
For example, I cannot easily define a rule that says "assign all new hires in the Customer Service Department, the following training courses."

Incident IQ

I like the ability to see what changes have been made to tickets and by whom
I also like IIQ's ability to update users instantaneously regarding the status of a ticket
Overall it's a fantastic product with a wonderful team of devs
Highly recommend to any K-12 district team
It helps my team access all teams and project progress from one control platform
Creation of tickets for various business events is appropriately with Incident IQ
Great tools to generate reports
It has improved our workflows and given us much better visibility into our technology and its whereabouts."

There are times when I have used this software and been served by a technician who did not seem to be very qualified to solve my problem
There are times when a small problem arises and we do not have time to call a technical service to check the device and come back a second time to make the repair
Most users have no clue what "Provisioning" is, for example
Inventory management is a little lagging
Though the application seems to update in realtime, sometimes the data is not saved, and then we have to look out for things that got missed."

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