Twilio vs Jitsi

Side-by-side comparison of features, reviews, pricing and more

Twilio

Category: Communicationg Tool
Industries: Communication, Busines

Pricing

Starting at $14.95/month for up to 40k emails. Up to 100 emails per day for free.

Jitsi

Category: Communicationg Tool
Industries: Education, Busines, Communication

Pricing

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20M+ Downloads
5/5

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Twilio reviews

It has everything and that makes my job easier. I can attend the customer through chats or through calls, I can know how many calls are on hold and its database allows me to call back if a customer could not be attended at the right time. Overall all of its features are useful.

- Ariel L. Senior Associate Recruiter

I really like the simplicity on getting up and running, and how easy it's to maintain.

- Dave K. CEO

What we like the most about Twilio is the easy connection with other Apps and the ease of receiving calls; it is not something tedious or that you have to configure it in a dull or arduous way; it is effortless.

- Johan M. Product Manager

Jitsi reviews

Reliability and security of the self-hosted platform, while also having a publicly hosted freely usable deployment on the company website. Self hosting with capabilities to record and at the same time manage individual listener minutes and statistics is a huge plus compared to other platforms available.

- Naeem H. Product Manager

The best thing about Jitsi is that it doesn't require any account to be logged in. We can quickly start the meeting and share the link with other people instantly time. It had high video and sound quality which is quite impressive.

- Sumit K. Google Cloud Facilitator

Very Good Software. Best for Online Chat and Meetup. It is easy to use and very light software. Help us in socializing with friends, family and clients. The Quality of Video and with Extraordinary sound quality, It permits screen sharing, individual to individual cooperation, dial-in administrations. Its User Interface and other cool elements without downloading plugins and other modules.

- Muhammad Q. Admin Officer

Pros & cons

Twilio

Pros
I like that you can search for a certain number that you'd like ideally (or even just part of it, ie
the last 4 digits) and it's great to be able to create sub-accounts
Even better yet, they give amazing tutorials on how to use it step-by-step
I highly recommend Twilio
Generally speaking very happy we haven't had any significant issues with twilio and it's allowed us to accomplish our texting needs seamlessly in Salesforce
I would like to say that overall I love the Twilio product that I am using."

Cons
It can be difficult to find your way around the website
Even with documentation, setting up functions can be confusing
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is
It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too
My overall experience has been really bad - primarily because there is no way to talk with a human."

Jitsi

Pros
Excellent tool, help us on the pandemic period and we stay using until necessary
It cares about your privacy and the communication process is encrypted with the ease of sharing screen
Best for Online meetup of friends or colleagues
When you create a meeting, you are always able to re-enter to the same meeting with the same link, even after you close the application
The Video and the audio have a very good quality
It's a very good, easy-to-use tool for both internal and external communications
Excellent sound quality."

Cons
Compare to other videoconference plateform or software, jitsi miss the possibility to organize independant rooms or a virtual whiteboard
You cannot also record it
There is no option to share files
Negative point is that anyone can control the meeting,anyone can mute all other participants,anyone can be admin
It is not a very widespread application and its use is limited to regular users within an organization, compared to more common options to meet with clients
We changed after a few months of testing
The rooms ended up giving failure and the number of participants was limited."

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