Twist vs Aircall

Side-by-side comparison of features, reviews, pricing and more

Twist

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Twist reviews

I have been using Twist for a few years, and the app has come a very long way! Notifications are consistent. The UI is very clean and easy to use. The only things preventing a 5 star rating is the bugs within the notifications. When I receive a message, I get a push notification and a bubble. Any attempt to reply or react causes the bubble to close. The push notification allows reading and replying but tapping it to enter the app causes the notification and the bubble to disappear.

- Harmonee Booker

Nice platform. Please fix the issue of an image(jpeg) not appearing in a thread when posted from an action or an attachment. App says couldn't read file!

- Ruta peter

This app is so buggy, I use this app to communicate with my company, it has a TERRIBLE TIME updating as soon as someone sends me something. This is absolutely horrible because if my company is experiencing massive customer downtime I shouldn't have to wait 20 MINUTES for twist to refresh to see that I got a message 18 minutes ago from my coworker!! This goes for PC and Android. Over multiple updates and multiple months.

- A M

Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

Pros & cons

Twist

Pros
No more need for back-to-back meetings
No “I’m available” status bubbles
No stress-inducing notification dots

Cons
No audio or video calls, screen sharing, or keyword alerts
Limited integrations
Bugs

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

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