Twist vs Zendesk Chat

Side-by-side comparison of features, reviews, pricing and more

Twist

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Twist reviews

I have been using Twist for a few years, and the app has come a very long way! Notifications are consistent. The UI is very clean and easy to use. The only things preventing a 5 star rating is the bugs within the notifications. When I receive a message, I get a push notification and a bubble. Any attempt to reply or react causes the bubble to close. The push notification allows reading and replying but tapping it to enter the app causes the notification and the bubble to disappear.

- Harmonee Booker

Nice platform. Please fix the issue of an image(jpeg) not appearing in a thread when posted from an action or an attachment. App says couldn't read file!

- Ruta peter

This app is so buggy, I use this app to communicate with my company, it has a TERRIBLE TIME updating as soon as someone sends me something. This is absolutely horrible because if my company is experiencing massive customer downtime I shouldn't have to wait 20 MINUTES for twist to refresh to see that I got a message 18 minutes ago from my coworker!! This goes for PC and Android. Over multiple updates and multiple months.

- A M

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Pros & cons

Twist

Pros
No more need for back-to-back meetings
No “I’m available” status bubbles
No stress-inducing notification dots

Cons
No audio or video calls, screen sharing, or keyword alerts
Limited integrations
Bugs

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

Trending products

Choose Language :