UiPath vs Verint

Uipath is the best automation tool in the market because it is very reliable and very handy and easy to use for users. in our company, we are using this tool for our process and end-to-end automation. it has helped us in our complex and easy automation, developing any process is very easy we just pick our desired activity and place it into the workflow. From a learning perspective, Uipath also gives a handsome platform where users can easily learn anything that they want. There are two robot options you can take license and where you can run process attended and unattended. While we are using Uipath in our company we saw we reduce the human error by 68.7 % as last year. Uipath helps us to speed up processes and we saved almost 39 FTE manhours saving in this year. Uipath can easily integrate and work on any third-party application. Uipath orchestrator has also provided where you can manage your environment virtually and can check the processes, and queues, and maintain your assets. so far this is the best solution that we are using for our automation.

- Abeera S.

Uipath is a very stable platform for business automation and process automation. It is very smooth and easy to develop processes for any new learner or expert developer. In my department, we have been using this technology since 2019. Drag and drop the activities into your framework, and you can quickly build your algorithms. There are many pre-defined libraries that you can install, and they will help you to increase your activities list. For example, on our network side, we have bots sharing the latest status of each network point or switch. There are multiple licenses where you can develop your logic in the studio. And if you need any help, there are two platforms where you can get help. - Uipath Community & Uipath Academy. Compared with similar products on Uipath, learning is effortless. Uipath introduced some new capabilities like Document understanding and Computer Vision, which are very good. We manage our environment via uipath Orchestrator, where we run our processes queue-wise and store our assets to make everything secure and safe. Uipath also provides two types of environments to run your process Attended & Un Attended; both are fabulous.

- Hassan R.

Since I use it for the operation of my work, it has grown remarkably professionally, a long time ago I took a small course to use this program completely and the results I have generated have been very good, I am much more organized and I have magnificent management of my work activities, there are many tasks in which UiPath helps me, I automate certain processes that I know I can count on the support of this program in order to be much more productive and efficient, with UiPath errors decrease and I generate an impact of quality in my work thanks to the file and document support that I always have at hand, this software has a dynamic and exclusive interface that shows the tools for the needs that its users require, the mission of this program is to be a control tool for the development of a company.

- Ignacio L.

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.