UpKeep vs Genesys Cloud CX

Side-by-side comparison of features, reviews, pricing and more

UpKeep

Category: Task Management Tool
Industries: Education, Marketing, Business, Financial

Pricing

Starter

$45

Per user/month

Professional

$75

Per user/month

Business Plus

$120

Per user/month

Genesys Cloud CX

Category: Task Management Tool
Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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UpKeep reviews

This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

- Dirk K. Director of Operations

Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

- Rick D. Facility Manager

We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

- Jamie P. Grounds & Buildings Manager

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

UpKeep

Pros
I love the ease of using this software, the clean organization, and simple functionality
The group of individuals that helped us set up UpKeep were amazing, supportive, and informative throughout the whole process
Setting up a PM schedule was easy, fast and logical
I am still learning more about the product, but at this point, I'm a huge fan
The product is extremely easy use and responses are almost immediate
One the initial password is saved you can just store it in your favorites and fill out the firm."

Cons
I just risk that it was available to all departments without having to pay additional user fees
When filling out the tasks on the app if you make a mistake and have typed to much you can't go back and correct it because it doesn't do it in paragraph form
If there is no service then the app is useless to use
Requester's sometimes log out of it and forget what their password is."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."

Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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4.6/5

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