Vectera vs Genesys Cloud CX

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Vectera

Category: Task Management Tool

Industries: Marketing, Communication, Educaiton, Business

Pricing

Pro

Starting at $8.99

1 Host Per Month

Business

Starting at $18.99

1 Host Per Month

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Vectera

Overall, great! No complaints! I do wish there were more payment options tho. Otherwise, I'd absolutely recommend this to anyone looking for a solid consultation booking platform.

Raymond P.

About Vectera

Vectera is the easy way to meet customers online. Let clients schedule meetings directly into your agenda. A dedicated meeting room is created for every new customer. If a recurring customer is recognised, an existing meeting room will be shared.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Vectera reviews

Impressive! Incredible! Innovative! It is just a mind-blowing, breathtaking tool which helps my dreams come true. Probably, it is the most helpful service which combines the best price and the best quality. Indispensable for any exam coaches, language tutors and experienced teachers working online.

- Olga B. TOEFL Coach

Very good. Nothing to install and the quality is good. The company is quite new but I am confident they will continue to improve this valuable product into real challengers for Zoom and Hangouts, and sorry to say, one of my favorite tools, Calendly.

- Matthew N. CEO & Founder

We didn't like its UI design which was not as easy while using the application. We even tried to simplify it, but it wasn't easy. Overall, its features were great to use, like a whiteboard, analyzing the data, and much more.

- Sumit K. Google Cloud Facilitator

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Vectera

Pros
Superb scheduling and video-conferencing platform with unique features
I am over the moon to use such a reliable, trustworthy, customisable, adaptive, responsive, user-friendly tool
It is highly professional and extremely useful
In the middle of this lockdown Vectera has proven to be a very valuable tool
Unlike more popular and free tools, this provides a lot of privacy
It is a great team behind it, always helpful and willing to listen to ways of developing the product."
Cons
Ns"The team behind Vectera must have watched one too many episodes of Dexter, because they are on a murderous spree when it comes to killing off the big boys
I shy away from software that provides poor support as I don't have time in my busy day to track down solutions to issues or search Google for answers on a bulletin board
The main disadvantage is the capacity of users in a meeting room, it only allows a maximum of 6
Currently if I scroll up, my student will be 'forced' to scroll up as well
I cannot mark while they are doing the next question."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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