Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
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Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Request for a Quote
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Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.Jeff B.
What is Verint Workforce Management? Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased employee engagement Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere.
Clearbit provides me timely and accurate contacts at the companies we go after. This is a big time saver when we are searching for contacts that fall within the companies we go after. This is a great tool to use if you use an ABM approach for outbound prospecting.Zach E.
Clearbit is a data enrichment product that automatically updates sales records with verified company and contact data, with the goal of providing better insights into prospects. The product integrates with a number of tools including Salesforce, G Suite, Outlook, HubSpot, Marketo, Zapier, Segment, and Tray.
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
It is a very user-friendly tool with an intuitive interface where every icon is presented in a well-organized form. Furthermore, I can easily find out any company’s webpage and correspond with them about my product. The extensions that are provided by this software updates automatically to show users useful information. Overall, it is an excellent product and now it keeps the importance in our organization because of its effective performance.
- Annette Barraza
We are using Salesforce CRM in our company. So here Clearbit plays a major role for us in our day to day sales activities, from providing all the information in a tab to helping keep our database updated. We don't need to open any other page while talking to or making calls to our prospects. Clearbit, with its unique enriched features, shows all the major information about the prospect/company in a column that one need not go anywhere else to find any info.
- Siddarth Upadhya
Our industry can be, for a lack of better terms, dirty. People do not necessarily want to react in time, if at all, and customer service simply doesn't exist. I personally use Clearbit to research escalation points within an organization as needed.
- James Tylee
|Agent User abilty to view and remain in adherence|
|ability to tag and file calls|
|Organized and User friendly Speech Analytics user space|
|Speech transcription Exporting|
|Speech voice recognition and need for tuning|
|Ability to export and talk to other platforms like Tableau|
|I love that I can access the lead's name, email and job title when possible because I can easily identify the best leads to target|
|The thing that I liked the most about this tool is that it saves a lot of time while prospecting|
|It is very easy to find the email address , phone number, LinkedIn profile for lead generation|
|Excellent Business Intelligence for Companies & People."|
|Sometimes the data inside is old and outdated|
|It is also hard to see, because it is has a white interface and Salesforce has a white interface too, you find yourself going up n down|
|From what I've heard (I may be wrong) Clearbit gathers its data through questionable means, which is not great|
|The support takes 2 weeks to get back at you, but only if you keep following up|
|Several errors in the software and inaccurate data."|
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